Pharmacy colleague at Asda pharmacy (2025-05 – Present) • Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
Pharmacy
Dispenser at Grantham pharmacy Roshbanltd.com (2024-05 – 2025-06) • Maintained a clean and organised dispensing area, adhering to hygiene and cleanliness standards.
- Maintained proper storage and security conditions for all drugs.
- Handled sensitive patient information with confidentiality, respecting privacy laws and ethical standards.
- Dispensed prescription medications accurately, following legal and professional protocols to maintain safety standards.
- Processed and accurately labelled medicine to dosage requirements and warnings.
- Prepared blister packs and other compliance aids, facilitating easier medication management for patients.
- Dispensed customer medication quickly, reducing average pharmacy wait time.
- Worked collaboratively with dispensing teams to meet team goals and support efficient operations.
- Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
- Labelled and dispensed prescriptions, complying with patient confidentially and data protection protocols.
- Checked medication labelling meticulously for safe, appropriate customer use.
- Managed stock levels of pharmaceuticals and healthcare products, ordering supplies to prevent shortages.
- Managed sensitive data and documentation filing systems, following confidentiality and data security protocols to reduce risks.
- Counseled patients on medication adherence, providing guidance on how to take prescribed drugs safely.
- Provided expert advice on over-the-counter medications and healthcare products, enhancing patient care.
- Ensured all prescribed products were picked and dispensed accurately.
- Managed inventory movements, stock control and replenishment.
- Ensured customers left feeling informed and confident about their healthcare needs. •
