Pharmacy colleague - Asda pharmacy - Boston, Lincolnshire
(2025-05)
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
Pharmacy Dispenser - Grantham pharmacy Roshbanltd.com - Grantham, Lincolnshire
(2024-05 - 2025-06)
- Maintained a clean and organised dispensing area, adhering to hygiene and cleanliness standards.
- Maintained proper storage and security conditions for all drugs.
- Handled sensitive patient information with confidentiality, respecting privacy laws and ethical standards.
- Dispensed prescription medications accurately, following legal and professional protocols to maintain safety standards.
- Processed and accurately labelled medicine to dosage requirements and warnings.
- Prepared blister packs and other compliance aids, facilitating easier medication management for patients.
- Dispensed customer medication quickly, reducing average pharmacy wait time.
- Worked collaboratively with dispensing teams to meet team goals and support efficient operations.
- Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
- Labelled and dispensed prescriptions, complying with patient confidentially and data protection protocols.
- Checked medication labelling meticulously for safe, appropriate customer use.
- Managed stock levels of pharmaceuticals and healthcare products, ordering supplies to prevent shortages.
- Managed sensitive data and documentation filing systems, following confidentiality and data security protocols to reduce risks.
- Counseled patients on medication adherence, providing guidance on how to take prescribed drugs safely.
- Provided expert advice on over-the-counter medications and healthcare products, enhancing patient care.
- Ensured all prescribed products were picked and dispensed accurately.
- Managed inventory movements, stock control and replenishment.
- Ensured customers left feeling informed and confident about their healthcare needs.
- Liaised with healthcare professionals to clarify prescription details, ensuring accurate medication dispensing.
- Processed prescription orders efficiently, utilising pharmacy computer systems for accurate records management.
- Supported pharmacy operations by answering telephone enquiries and managing appointment bookings.
- Provided warm, friendly greetings to customers, handling prescriptions and purchases efficiently.
- Monitored refrigerated medications to ensure they were stored within appropriate temperature ranges.
- Followed record keeping guidelines for legend drugs and controlled substances.
- Completed required NHS paperwork precisely and swiftly, upkeeping accurate records and documentation.
- Assisted in the management of pharmacy inventory, conducting stock takes and updating database records.
- Distributed MDS blister packs to relevant patients, completing all supporting documents quickly and accurately.
- Answered multi-line phone and processed high volume of order requests from nurses, doctors and chemists.
- Engaged in continuous professional development, attending training sessions to enhance pharmaceutical knowledge.
- Participated in public health initiatives, offering vaccinations and health screening services to the community.
- Implemented health and safety protocols, contributing to a secure environment for staff and customers.
