Sukhveer Kaur

I am a Senior Technical Delivery Manager / Program Manager with over 20 years of experience in driving projects to success. I am responsible for assessing business requirements and driving the implementation of projects and changes into the Production environment. Expertise in creating plan on a page with all third-party dependencies locked and followed, documenting risks and assumptions across the board.

I have excellent analytical skills and have demonstrated the ability to utilize the data to drive enhancements across the business and translate complex data sets into simple story boards for senior managers which aids the decision-making process. An example of this is to provide a non-technical view of a complex change and present this pictorially for the stakeholder to understand how a change/feature would manifest itself in a live situation. I am a motivated individual who has developed a responsible approach to any task I have undertaken.

I have an excellent track record of delivering through transparency and collaboration and always sharing updates on progress throughout the project lifecycle.

Senior Technical Delivery Project Manager - TATA Consultancy Services

(2023-04)

I managed the Migration of Broadband Billing Process for the Plusnet Brand. The strategic solution was to align with the BT Strategy. Through full collaboration and coordination of dependencies with internal and external stakeholders, I produced a delivery plan highlighting and tracking emerging risks and dependencies. I managed the successful delivery of OTS (One Touch Switch) project for the BT Plusnet Brand.

• Run collaboration and scrum calls to review and maintain project plans
• Feedback project progress to Senior Stakeholders internally and external to 3rd Party Partners
• Create and drive delivery plans across the project lifecycle identifying risks and assumptions

Technical Deliver Manager - British Telecom - Plusnet

(2022-03 - 2023-03)

• Successfully delivered FTTP into the online regrade journey
• Focused on business-critical changes to delivery project to time and budget
• Managed the agile delivery of changes and functionality into the production environment
• Managed daily scrum calls, identifying issues, risks, assumptions and review backlog items

Project Manager (EE Home Broadband) - British Telecom

(2019-02 - 2022-02)

• Through Collaboration with all FTTP stakeholders, I ensured that the technical solution was impact assessed with all the key stakeholders
• I proactively solve conflict situations through problem-solving, negotiation, open communication and direct influencing through collaboration
• Identify when technical deliveries are at risk and take corrective action to resolve by mitigating risks with an action plan (RAG)
• Ensure governance process is adhered to throughout all delivery phases
• Engage regularly with Release Managers to ensure EE Home Broadband releases are delivered successfully with high quality and within the delivery plan
• Work alongside the supplier consumption team in delivering mandatory and non-mandatory change on the EE Home platforms

Project Manager/ Data Migration Test Manager - EE Home Broadband

(2010-07 - 2019-01)

BT was obliged to migrate the B2B customer base from the legacy stack onto WLMS2 as per the contract. To achieve this, it was vital to work with 3rd party suppliers by collaborating across all design and delivery partners to produce coherent project outcomes. To ensure that the Data Migration approach fulfilled the primary aim of bulk migrations I managed the migration of data from the old legacy systems to the new infrastructure.

Senior System Test Analyst - Orange

(2003-06 - 2010-06)

• Developed test strategies for the project
• Create and execute manual and automation