Suleman Zubair

Driven professional with a strong track record of building and nurturing lasting client relationships. Skilled in identifying growth opportunities, negotiating contracts, and delivering tailored solutions that enhance client satisfaction and drive business growth. Adept at collaborating cross-functionally to ensure seamless service delivery and optimizing account performance. Committed to contributing strategic insights that elevate client success and boost revenue.

External Account Manager - Altrad Generation UK - Widnes

(2024-11)

• Managed key accounts, resolving issues, tracking milestones, and enhancing client relationships.
• Conduct daily site visits, liaising with clients to assess needs and provide tailored solutions.
• Negotiated contracts, securing terms that led to a 20% market share increase.
• Represented the company at industry events, increasing brand visibility.

Sales Account Manager - IDNS UK Ltd - Bolton

(2024-04 - 2024-07)

• Applied negotiation and sales techniques to maximize revenue.
• Tracked account trends to identify growth opportunities and mitigate risks.

Affiliate Marketing Manager - Self-Employed - Manchester

(2020-11 - 2024-03)

• Developed and executed sales strategies to drive revenue and account growth.
• Provided SaaS product demonstrations and training to clients.
• Utilized SEO, content marketing, and analytics to optimize campaign performance.

Sales Account Manager - Alif Grill - Manchester

(2023-08 - 2024-02)

• Researched prospective clients and developed targeted sales strategies.
• Maintained customer records for personalized service.

Sales & Retention Specialist - Telefonica UK Limited - Preston

(2023-02 - 2023-07)

• Consistently exceeded KPIs, enhancing customer retention and revenue.
• Ranked in the top 5% for accessory attachment rate.

Customer Service Specialist - Capita - Blue Arrow - Remote

(2022-04 - 2022-08)

• Resolved service complaints and provided accurate account information.
• Built strong client relationships, leading to increased customer satisfaction.

Customer Service Advisor - Capita - Bury

(2021-04 - 2021-09)

• Handled inbound calls, resolving customer queries and processing payments.
• Achieved top 5 performance rankings based on customer reviews.

Sales Assistant - Bury Market

(2018-06 - 2019-08)

• Specialized in face-to-face sales, enhancing communication and negotiation skills.
• Built strong customer relationships, leading to consistent KPI achievements.

MSc - International Business - Leeds Trinity University (2024 - 2025)

BSc - Business & Management - Salford University (2019 - 2023)