Sullojini Sotheeswaran

Detail-driven operations professional with 5+ years processing sensitive data and managing case workflows in regulated healthcare. Delivers consistent accuracy under strict SOPs, deadlines, and client standards. Fluent in English, German, and Tamil.

Operations Specialist - Global Healthcare Research Organisation

(2023-07)

Reviewing, assessing and processing incoming safety data across multiple client accounts, and distributing reports to internal teams and external partners within regulatory deadlines.

• Process and validate incoming safety reports against regulatory requirements, client SOPs, and contractual standards, consistently meeting quality and productivity targets
• Conduct outbound follow-up via phone, email, and post to resolve missing data; coordinate with clinical, QA, and project management teams to close discrepancies
• Mentor new team members and contribute to departmental process improvement initiatives, supporting onboarding and knowledge transfer

Operations Specialist — Customer Information - Global Healthcare Research Organisation

(2020-11 - 2023-06)

Handled inbound calls, live chats, emails and faxes from members of the public and healthcare professionals, responding to product enquiries.

• Delivered accurate data entry and case documentation for high-volume safety reporting projects, including during critical COVID-19 surge periods
• Investigated and clarified incomplete reports, raising structured queries and producing detailed written narratives of complex clinical information
• Handled customer and stakeholder enquiries using approved scripts and reference resources, maintaining compliance with regulatory communication standards

BSc - Medical Science - Oxford Brookes University (2020-05)