Sumama Ch

Reliable, enthusiastic and hardworking individual with diverse experience across retail, healthcare, leisure and childcare. Skilled in customer service, teamwork, communication and care support, with experience working with children, older people and customers while maintaining safety, confidentiality and high standards. Holder of a BTEC Level 3 Health & Social Care Extended Diploma (Grade B), with practical experience in care-home, medical-centre, childcare and retail environments.

Organised, adaptable and committed to delivering excellent service and care in every role.

Sales Associate - Sephora - Manchester & Trafford Centre

(2025-11 - 2026-01)

• Provided friendly and knowledgeable customer service, advising customers on beauty, skincare and fragrance products.
• Maintained store displays, restocked shelves and kept work areas tidy and organised.
• Processed payments accurately, handled customer queries and helped create a positive shopping experience.
• Developed strong product knowledge and supported team targets in a busy retail environment.

Activity Leader / Play Worker - Active Medlock Leisure Centre - Manchester

(2026-03 - 2026-05)

• Planned and led fun, safe sports and activities for children aged 4–12, including games, crafts and team sports.
• Supervised groups and followed safeguarding procedures to protect children's safety and wellbeing.
• Communicated clearly with parents and carers, providing updates about activities and progress.
• Helped maintain clean facilities and equipment while following health and safety procedures.

Retail Sales Associate (Part-time) - Primark - Manchester

(2023-12)

• Worked in a fast-paced retail environment alongside education commitments.
• Assisted customers, organised stock and maintained high standards throughout the store.
• Worked effectively as part of a team to provide efficient customer service.
• Developed strong time management, prioritisation and communication skills.

Work Experience Placement - Auden House Care Home - Manchester

(2025-01 - 2025-05)

• Supported residents with activities, social engagement and their general wellbeing.
• Developed an understanding of person-centred care, confidentiality and healthcare standards.
• Handled complaints calmly, helped solve problems and worked towards maintaining service standards.
• Built positive and respectful relationships with residents and staff.

Work Experience - Thornley Medical Centre - Manchester

(2024-01 - 2024-03)

• Assisted the pharmacy team with sorting medication and checking expiry dates.
• Monitored fridge temperatures and supported safe medication-storage procedures.
• Assisted with prescription dispensing while following relevant legal and safety procedures.
• Recorded patient details accurately and maintained strict confidentiality.
• Gained insight into healthcare safety, professional standards and patient-centred care.

BTEC Level 3 Health & Social Care Extended Diploma - Health & Social Care - Tameside College (2023-09 - 2025-09)

GCSEs - Hyde High School (2018-09 - 2023-06)