Suman Rana

Experienced retail and customer service professional with a strong background in high-street retail, charity retail environments, and public-facing advisory roles. Skilled in supervising volunteers, team support, cash handling, stock management, visual merchandising, and administrative tasks. Confident working towards targets and delivering excellent customer service in fast-paced environments.

Employment Advisor - Coventry City Council - Coventry

(2023-09 - 2025-06)

• Provided face-to-face customer support and employment guidance
• Maintained accurate digital records and documentation
• Recruited, trained, and supervised volunteers including induction and safeguarding awareness
• Managed administrative tasks to strict deadlines
• Communicated effectively with diverse service users

Customer Service Advisor - Coventry University - Coventry

(2021-07 - 2022-10)

• Delivered high-quality front-line customer service
• Handled enquiries via phone, email, and in person
• Maintained accurate records and data entry
• Resolved customer issues efficiently and professionally
• Upheld high service standards in a busy environment

Sales Assistant - Wilkinsons

(2017 - 2019)

• Operated tills and handled cash transactions accurately
• Replenished stock and maintained shop floor presentation
• Supported promotional activity and busy trading periods
• Ensured cleanliness and organisation of store areas
• Worked effectively as part of a team

SEN Teaching Assistant / Supply Teacher - Kingsbury Academy

(2009 - 2020)

• Supported children with severe disabilities and learning needs
• Prepared learning materials and classroom resources
• Maintained accurate records and followed safeguarding procedures
• Communicated with staff and parents effectively
• Managed behaviour and daily routines professionally

Volunteer - British Heart Foundation

(2016 - 2018)

• Operated tills and served customers
• Replenished stock and maintained shop displays
• Supported visual merchandising and window displays

Volunteer - Open Christmas – Coventry Homeless Shelter - Coventry

(2024-12 - 2025-12)

• Supported service delivery for vulnerable individuals
• Worked effectively as part of a team in a fast-paced environment

Bachelor of Business Administration - Coventry University

NVQ Level 3 - Supporting Teaching and Learning - Hereward College

NVQ Level 2 - Supporting Teaching and Learning - Hereward College

GCSEs - Foxford School, Coventry