Sumasri Banoth

Friendly and reliable postgraduate student with strong customer service experience in high-volume, fast-paced environments. Skilled in handling customer queries across phone, email, and face-to-face interactions, with a calm and professional approach to problem-solving. Experienced in retail support, cash handling, and maintaining positive customer experiences even under pressure.

Currently seeking a part-time retail role in Cambridge where I can contribute to excellent service and efficient store operations.

Services Assistant at Sainsbury's (2026-07 – Present)

• Deliver friendly and professional customer service in a busy supermarket environment
• Operate tills accurately and handle cash and card payments
• Assist customers at service desks, self-checkouts and checkout areas
• Replenish stock and maintain product availability and store presentation standards
• Resolve customer queries calmly and efficiently
• Support colleagues to ensure smooth daily store operations

Selling Partner Support Associate at Amazon (2024-01 – 2025-12)

• Provided customer support via phone, email, and chat, resolving queries efficiently
• Managed high volumes of cases while meeting performance metrics and deadlines
• Demonstrated strong problem-solving skills, particularly with challenging customer situations
• Maintained calm and professionalism when handling complaints

System Engineer at Infosys (2022-02 – 2023-10)

• Worked in a fast-paced team environment, meeting deadlines and maintaining accuracy
• Developed strong organisational and problem-solving skills
• Gained experience using systems and technical tools in a structured work setting

Master's in MSc international business with business analytics with professional experience – Anglia Ruskin University, Cambridge

Bachelors in electrical and electronics engineering – Bomma Institute of Technology and Science, Telangana (2021)

Diploma in Engineering – The Vazir Sultan Engineering College, Telangana (2018)