SumayatunNesa Nahin

Motivated and customer-focused retail professional with around 8 years of experience in sales, customer service, retail operations, and hospitality. Currently working as a Front Team Leader at Mother Hubbard, playing a significant role by supporting the store management team to manage the store and team development. Skilled in customer engagement, cash handling, POS systems, team support, and problem-solving in fast-paced environments.

Seeking a significant role where excellent communication and customer service skills can contribute to business success.

Front Team Leader - Mother Hubbard

(2024-10)

• Assist the store manager in increasing sales and maintaining customer satisfaction.
• Recruit team members, motivate, upskill, and lead the team effectively.
• Manage daily sales operations, inventory control, and customer service standards.
• Handle transactions using POS systems and maintain highly accurate cash records.
• Ensure full compliance with company procedures and operational standards.
• Maintain premium store presentation, cleanliness, and merchandising standards.
• Support store operations independently and confidently in the absence of the store manager.

Customer Sales Assistant - Deshi Dosh Clothing Store, Bangladesh - Bangladesh

(2021-04 - 2024-07)

• Delivered high-quality customer service, resulting in increased customer retention.
• Identified current fashion trends, adapting to youth culture and street style to keep the store relevant.
• Processed cash transactions accurately and meticulously maintained financial records.
• Resolved customer complaints promptly utilizing strong problem-solving skills.
• Trained and mentored new staff members on premium customer service practices.
• Maintained flawless visual merchandising standards and promotional displays.
• Assisted customers with tailored product selection and personalized recommendations.
• Ensured the trading floor remained organized and well-stocked, especially during peak hours.

Receptionist - Radisson Blu Hotel, Bangladesh - Bangladesh

(2019-01 - 2021-02)

• Managed front desk operations, including efficient guest check-ins and check-outs.
• Provided exceptional customer service for over 100 guests daily, ensuring high satisfaction.
• Coordinated closely with various departments to ensure seamless and smooth guest experiences.
• Resolved guest concerns professionally while consistently maintaining the hotel's high brand standards.

B.A. (Honours) - Economics and Banking - National University, Bangladesh (2018-07 - 2023-07)