Experienced retail, beauty and luxury customer service professional
Send a job offer directly to this candidate
Experienced retail, beauty and luxury customer service professional with over 10 years of success working with prestigious brands including Chanel, Gucci, Harrods and Kurt Geiger. Skilled in customer relationship management, team leadership, sales growth, coaching, operational management and delivering exceptional customer experiences. Following a planned career break to raise a young family, I am now enthusiastic about returning to work and applying my extensive retail, customer service and leadership experience within a rewarding new role.
Full-time Parent - Career Break
(2021-01 - 2025-01)
Dedicated full-time parent caring for and raising young children. During this period I strengthened my organisational, communication, multitasking, planning and problem-solving skills while managing family responsibilities. I am now fully available and motivated to return to employment.
Beauty Consultant - Chanel - Solihull
(2019-01 - 2021-01)
Delivered exceptional customer service within a luxury beauty environment. Provided fragrance, skincare and makeup consultations, conducted makeovers, developed long-term client relationships and maintained the highest brand standards.
Concession Branch Manager - Kurt Geiger - Merry Hill & Sutton Coldfield
(2016-01 - 2019-01)
Managed daily store operations, led and developed teams, achieved a 5% year-on-year sales increase, managed payroll and rotas, supported HR investigations and disciplinaries, analysed performance data and drove KPI achievement.
Supervisor - Kurt Geiger - Bullring Birmingham
(2014-01 - 2016-01)
Led sales performance through coaching and motivation, drove conversion and KPI results, managed visual merchandising standards and supported store operations.
Supervisor - Gucci - Harrods, Womenswear
(2012-01 - 2014-01)
Provided exceptional luxury service to international clientele, supervised team members, analysed sales figures, produced reports, supported visual merchandising and achieved outstanding mystery shopper results.
Sales Assistant - Gucci - Harrods, Baby Gucci
(2012-01 - 2014-01)
Delivered a personal shopping experience, achieved sales targets, operated tills and maintained premium presentation standards.
Bachelor's Degree - English Literature A Levels - English Literature, Business Studies and Law
NVQ Level 3 - Supporting Teaching and Learning
GCSEs - 10 GCSEs including 5 grades A*–C
