Sumit Saurav

Motivated MBA candidate at Birmingham Business School with hands-on experience in property inspection, front-of-house hospitality, and client advisory services. Skilled in delivering high standards of customer service, maintaining accurate records, and working effectively in fast-paced environments. Currently working part-time as a Property Inspector at PS Property Solutions alongside postgraduate studies.

Property Inspector at PS Property Solutions (2026-06 – Present)

• Conduct check-in and check-out inspections across student residential properties, assessing condition against inventory records.
• Prepare written inspection reports documenting defects, damage, and maintenance requirements for landlord and tenant reference.
• Liaise with tenants during visits and coordinate with the lettings team to flag and follow up on urgent maintenance issues.

Front of House at Biryani Mahal (2025-10 – 2025-12)

• Welcomed and seated guests, managed reservations and walk-ins simultaneously during busy lunch and dinner service.
• Took orders accurately and coordinated with kitchen and bar teams to ensure timely and correct delivery.
• Handled customer queries and complaints professionally, resolving issues on the spot while maintaining a clean front-of-house area.

Customer Service Executive at RegisterKaro (2025-01 – 2025-08)

• Managed queries and resolved disputes for 30+ SME clients, reducing average case resolution time by ~25%.
• Improved client retention by ~15% through proactive follow-ups, clear communication, and tailored compliance advice.
• Reduced recurring cases by ~30% by identifying patterns and redesigning escalation workflows with the operations team.

MBA – Birmingham Business School, University of Birmingham (2025 – 2026)