Admin Assistant
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Supporting the planning and delivery of cruise operations, incruding travelling between both Tilbury and London Moorings to ensure operations run smoothly and successfully. Managing end to end enquiry and booking processes for cruise vessels. Co ordinating and overseeing agency operations.
Managing company social media accounts to promote, creating and scheduling posts on all platforms to create engagement from potential customers. Responding to enquiries from the companys website. Compiling and distributing both pre arrival and post departure documents alongside operational updates.
Preapre operational documentation including waste receipts, revenue sheets, and KPI tracking; compiling reports for submission to Cruise Britain.
Trainee cruise operations supervisor - HDS Personnel
(2023-06 - 2026-06)
Supporting the planning and delivery of cruise operations, incruding travelling between both Tilbury and London Moorings to ensure operations run smoothly and successfully. Managing end to end enquiry and booking processes for cruise vessels. Co ordinating and overseeing agency operations.
Managing company social media accounts to promote, creating and scheduling posts on all platforms to create engagement from potential customers. Responding to enquiries from the companys website. Compiling and distributing both pre arrival and post departure documents alongside operational updates.
Preapre operational documentation including waste receipts, revenue sheets, and KPI tracking; compiling reports for submission to Cruise Britain.
(2018-06 - 2023-06)
Assisting Passengers with their luggage, including helping to solve any issues they may have faced with their directions, transport of baggage. Communicating with other members of staff to ensure operations ran efficient and effective.
(2024-06 - 2025-06)
Supervising and guiding crane and shovel operations inside of ships holds during bulk cargo movement. Monitered all activity within the hold to maintain strict adherence to safety protocols, using Radio comms to advise on any issues the drivers may face.
GCSEs - St Cleres School (2018-09 - 2023-06)
Travel & Tourism Level 3 - Travel & Tourism - South Essex College (2024-09 - 2025-06)
