Summer Palmer
BSc (Hons) Biomedical Science
Talent
Newcastle upon TyneMember since May 30, 2026
Customer ServiceNegotiating and ClosingClient Relationship ManagementConsultative sellingMS packages & IT systemsCRM systemsLead generationStakeholder managementQualified Trainer (Active IQ Level 3 Award in Education and Training)Qualified Pilates Teacher (Active IQ Level 3 Diploma in Teaching Mat Pilates)Qualified to Teach Pre and Post Natal Clients (Active IQ Level 3 in Supporting PLevel 3 Diploma in Sports Massage TherapyLevel 4 Pilates Mat workFoundation Level 1 Reformer PilatEASE Training SchoolISO 9001 Internal AuditorRoot Cause Analysis5 whys & fishboneMentoring and coachingFirst Aid at WorkFull clean driving license
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Customer ServiceNegotiating and ClosingClient Relationship ManagementConsultative sellingMS packages & IT systems
About
A dynamic and dependable professional with experience as a tutor and a solid background in Quality Assurance in diverse industries. Recognised for the ability to drive positive changes, deliver high standards, and support continuous improvement.
Experience
Tutor & Assessor - PilatEASE Training School
(2024-01)
- Responsible for the delivery of theoretical knowledge covering: Health, Safety and Well-being, Fundamentals and Principles of Pilates, Posture and alignment, Health and Safety
- Responsible for the delivery of practical knowledge covering: Breathing and core stability, Progressions and Regressions, Demonstrating correct Pilates exercises
- Provide students with hands-on corrections
- Teach verbal and visual cues
- Support learners throughout their course
- Evaluate the student's competence through observation of teaching throughout the course (with real-time feedback)
- Assessment of lesson planning
- Written worksheets and exams
- Ensure that the assessment meets the Active IQ standards
Reformer Teacher - PilatEASE UK
(2023-01)
- Plan and deliver well-thought-out classes that focus on the mind-body connection
- Create a welcoming and supportive environment
- Ensure classes are safe and effective
- Plan progressions and regressions
- Adapt exercises where necessary for clients
- Teach correct alignment and offer hands-on correction where needed
- Modify exercises for clients with injuries or physical limitations
- Educating clients with the knowledge I have built up
- Building relationships with clients to support customer retention
Quality Assurance Officer - Merit
(2020-01 - 2025-12)
Integral part of a factory and site-based quality assurance team
- Lead and conduct procedure-based internal audits in line with ISO 9001
- Record and investigate non-conformances, supporting root cause analysis and implementation of corrective and preventive actions
- Communicate with production, design and site teams to ensure quality is maintained throughout all workstreams and projects
- Maintain an up-to-date and accurate quality framework in line with ISO 9001
- Support on continual improvement activity, including CAPA effectiveness checks
- Support on updates to SOPs based on observed issues of identified gaps and periodic reviews
Laboratory Analyst - Bio Construct New Energy
(2017-01 - 2020-12)
- Responsible for laboratory testing and sample analysis in line with established analytical methods
- Part of a high-performing small team, responsible for the timely and accurate analysis of samples
- Adhering to COSHH guidelines and safety procedures
- Identified issues during testing and proposed solutions to management
- Applied my scientific knowledge gained through a Biomedical Science degree in a practical laboratory environment
- Supported the lab manager to fulfil their core duties
Education
BSc - Biomedical Science - Teesside University (2016-01 - 2020-12)
BTEC National Diploma - Beauty Therapy Sciences - Newcastle College (2010-01 - 2012-12)
Skills
BSc (Hons) Biomedical Science
