Sales Advisor
I am an ambitious, hardworking individual, who enjoys being organised as it allows for me to manage my time effectively. While working, I can work well independently as well as within a team and am able to take the initiative where needed. Additionally, I am able to maintain a calm demeanour during tough situations which allows for a well-paced workflow to be maintained.
Utilizing the skills I've already gained whilst working in various administrative and customer service focused environments, I am looking for a new opportunity where I can further apply and develop these skills as well as learn new ones.
Sales Advisor - Warren James
(2025-06 - 2026-01)
As a Sales Advisor, I delivered consistently high standards of customer service both face to face and over the telephone, including effective complaint resolution. I worked confidently under pressure in a fast-paced retail environment while maintaining a positive customer experience. I developed strong product knowledge in fine jewellery, enabling me to meet and exceed high customer expectations. Accurately completed administrative duties, including cash handling and end-of-day cash-up procedures. I was responsible for store security, including opening and closing procedures and the safe handling of high-value jewellery items.
Reason for leaving: Maternity Cover
Owner Service Specialist - Awaze
(2025-02 - 2025-03)
When I worked as a Owner Service Specialist at Awaze, I served excellent customer service, dealing with enquires, complaints and compliments on the telephone as it was a call handling job but I also used web chat, email to deal with complaints and enquires and managed very well with a high workload and under pressure, booking holidays, using multiple softwares. Reason for leaving: I accidentally disconnected a call and they terminated me for it.
Retail Advisor - Coral Betting Shop
(2023-11 - 2024-06)
While working at Coral Betting Shop, I was responsible for interacting and communicating with customers to provide them a high standard of service, processing both cash and card payments, handling bet translations on a job specific system, and removing large amounts of money from the premises at the end of the day. Reason for leaving: Had a back Injury.
Guest Experience Team Member/Receptionist - Haven Seashore
(2023-03 - 2023-10)
The tasks I would undertake at Haven Seashore consisted of booking and confirming holidays for customers via telephone or during face-to-face conversations, answering the queries of guests, providing excellent customer service to all customers, dealing with complaints and compliments, handling customer payments, and meeting and greeting guests on a regular basis. Reason for leaving: Seasonal Vacancy
Care Assistant - St Edmunds Residential Care Home
(2022-06 - 2023-01)
During my time as a care assistant, I was responsible for maintaining the cleanliness of all residential and communal areas which involved changing beddings regularly, ensuring bathrooms were held to a high standard of hygiene. Also, I always provided an excellent standard of personal care for the residents I assisted and ensured to meet their everyday needs such as eating and drinking. Additionally, I would monitor and on some occasions report any serious behavioral changes that I noticed in the residents. Due to the care home environment, I worked within a team when upholding all duties.
Reason for leaving: Had a back Injury.
Cleaner - The Police Investigation Centre
(2019-09 - 2022-03)
When I worked as a Cleaner at The Police Investigation Centre, I maintained exceptional standards of cleanliness in all areas of the workplace including reception areas and holding cells, managed the processing of regularly used items such as laundry, processed stock, performed basic maintenance, and adhered to GDPR and confidentially regulations at all times. Reason for leaving: Wanted to start a new career in the Care Sector.
Sales Advisor - Superdrug
(2018-11 - 2019-01)
As a Sales Advisor, I served customers with a friendly, can-do attitude that helped to provide a high standard service to all customers as well as to help ensure customer satisfaction, ensured to maintain the cleanliness of the store, managing and replenishing stock, and working to an exceptional level during both busy and quieter periods. Reason for leaving: Christmas Temp Vacancy.
Level 2 Business Administration - Business Administration - Other (2021-11)
VTCT NVQ Diploma Level 1 - Hairdressing - East Coast College (2016 - 2018)
VTCT NVQ Diploma Level 2 - Hairdressing - East Coast College (2016 - 2018)
