Sunaina Sharma

A detailed-oriented and organised civil servant with a comprehensive skill set, nurtured by extensive experience in fast-paced environments. I am a committed team player who focuses on building relationships with peers and uses clear communication to manage relationships with vital stakeholders. I pride myself in being able to make practical decisions under tight deadlines, managing my time efficiently and using effective organisation to manage my workload.

AO CASEWORKER/ CASE MANAGER - Department for Work and Pensions

(2021-06)

• Communicate clearly with vulnerable customers in a fast-paced telephony environment, providing accurate information and negotiating when required to resolve queries or make decisions.
• Work collaboratively across benefits teams and Job Centres to ensure the claims process is not stalled and stakeholder relationships are successfully managed.
• Work flexibly within telephony and processing teams to deliver excellent customer service and contribute towards holistic contact centre expectations.
• Handle challenging conversations, including those with threats of self harm, in a composed manner, to ensure customers feel supported and listened to.
• Utilise multiple IT software such as JSAPS and Microsoft Excel to streamline the claimants interaction with DWP.

MENTAL HEALTH SUPPORT WORKER - Hope Coventry

(2021-01 - 2021-06)

• Communicate frequently with patients in order to identify their needs and attend to them accordingly.
• Responsible for the well-being and safety of patients under care, acting as an advocate for their wishes when relevant.
• Manage patient medication at all times under strict supervision.
• Interact respectfully with patients, their relatives, and other staff members.
• Notify the patient's physician and family, in the case of serious side effects or health-related issues.
• Support and counsel the patients and manage self-harm incidents with compassion.

TEAM LEADER - Amazon Fulfilment Centre

(2019-08 - 2020-02)

• Manage the extensive inventory of the Amazon Warehouse containing items due for nationwide delivery.
• Reliably and safely conduct warehouse operations, including inbound URS, outbound packages, specifically ICQA.
• Monitor the changing status of inventory, including accurately labelling freight, calculating, and verifying quantities, maintaining records, and tracking shipments. Audit the defective inventory items and quality inspect the fulfilment centre, to ensure the timely delivery of correct information to Amazon stakeholders.
• Analyse and resolve any anomalies occurring around the fulfilment centre.

AESTHETICIAN TRAINER - Jalandhar India

(2018-02 - 2018-03)

• Teach academy students the basic skills required of a beautician, assessing their growth across evaluation points.
• Communicate clearly with clients to decipher their artistic direction, including getting an outline of clients' needs and following it to give them satisfaction.
• Sketch and create design ideas for different hairstyles and makeup.
• Take measures to prevent harmful side effects of certain makeup items on clients.

BUSINESS OWNER - Designs by Raabta

(2016-02 - 2018-02)

• As the boutique owner, lead 150 staff to design customised traditional clothing for large scale events.
• Manage a quality service by overseeing the national and international shipping of large parcels.
• Market the business across the Indian diaspora, including promoting sales and offers. Supervise the budget, business continuity plan and human resources team.
• Review the report on sales and design appropriate adjustments to ensure better expectations of profit.
• Mentor employees on their duties and how to handle communication with challenging customers under tight deadlines.

VOLUNTEER - Jalandhar Old Age Home

(2015-01 - 2017-10)

• Provide basic personal care to residents alongside assisting with administering medications and providing a clean and safe environment.
• Assist in clerical duties such as managing important stakeholders, manning the telephony lines, compiling budget lines, organising activities and fundraising for the home.

EVENT ORGANISER - Beauty Pageants

(2015-03 - 2017-11)

• Manage large-scale events such as beauty pageants under strict deadlines. Communicate with clients to understand their directives and special requests.
• Plan and organise events from conception to completion, adjusting details as per the preference of the client.
• Hire and manage staff and key volunteers.
• Negotiate with vital contractors such as photographers and caterers to ensure the smooth delivery of the event in line with the budget limits of clients.
• Monitor the delivery of services, ensuring legal, health and safety regulations are satisfied.

BACHELOR OF SCIENCE - COMPUTER SCIENCE - Guru Nanak Dev University, India (2013 - 2017)

SENIOR SECONDARY SCHOOL - D.A.V Secondary School Faculty of Science, India (2010 - 2012)

MATRICULATION - D.A.V School, India (2009 - 2010)