Customer service advisor at HMRC (2023-04 – 2025-01)
- Collaborated with multiple teams within HMRC to ensure effective project execution.
- Worked independently as well as within a team environment.
- Led the team in the absence of the official team leader due to leave or illness.
Integrated Manufacturing Specialist at JLR (2015-02 – 2021-04)
- Manage processes on the Diesel Assembly line to consistently achieve takt time within the designated zone.
- Champion team development by completing training matrices for all new associates and ensuring skillset oversight.
- Analyse team board metrics, constraints, and over cycles to identify areas for improvement.
- Implement problem-solving strategies, including level zero, kaizens, and PPS to enhance efficiency.
Customer Service Advisor at BT (2014-09 – 2015-02)
I worked at BT as a Call Centre Advisor. Here I dealt with customer issues regarding their bills and also tried to sell them additional products that would be beneficial to them.
Customer Account Manager at Buy As You View (2014-05 – 2014-09)
I am currently employed at Buy As You View as a Customer Account Manager. This role involves visiting customer properties to collect payment for the goods they have purchased. As well as doing this, I also try and sell other products to the customer that we offer or asking if they would like to recommend a friend who would be interested. I also have to deal with the banking of the money that is collected from the customers.
Delivery Management Coordinator at Cable & Wireless Worldwide (2012-05 – 2014-04)
- Employed by Cable & Wireless Worldwide, a prominent telecommunications service provider.
- Serve as a Delivery Management Coordinator (DMC), overseeing orders from initial placement to final completion since November 2010.
- Thrive on delivering an exceptional customer experience throughout the order lifecycle, leveraging skills developed in a previous role as a Job Controller at BT.
- Engage with customers via phone, email, and meetings while coordinating with third-party providers such as BT, Virgin Media, and Verizon.
Data Analyst at Cable&Wireless (2009-10 – 2010-10)
- Conducted in-depth analysis of the Cable & Wireless network to identify potential circuits for cessation.
- Utilised systems like Cramer and Clarify to determine unnecessary circuits.
- Collaborated with the team to verify circuits before compiling and delivering a detailed spreadsheet to the Commercial department for cease confirmation.
- Processed cease orders using BT eCo Order upon receiving confirmation from the Commercial team.
- Developed a weekly spreadsheet tracking confirmed circuits and annual rental costs, providing senior management with insights into potential cost savings for the business.
- Leveraged advanced Excel functions, including VLOOKUP and pivot tables, to enhance data analysis and reporting.
