Sunita Nakade

Reliable, detail-oriented, and physically fit professional with 15+ years of experience managing high-volume operations and teams. Skilled in process accuracy, quality monitoring, and delivering excellent service under pressure. Quick learner, flexible with shifts (day/night/weekends), and eager to contribute to a fast-paced warehouse, store, or production environment. Strong team player with a commitment to customer service excellence.

Assistant Manager – Insurance Operations at TATA CONSULTANCY SERVICES (2024-02 – 2026-03)

• Directed daily operations across multiple insurance lines, ensuring SLA and KPI success in a high-volume environment.
• Orchestrated 25+ global process transitions with zero disruption.
• Built a 20-person team, boosting productivity by 30% and reducing attrition.
• Implemented workflow improvements and quality checks to reduce escalations.

Team Leader at TATA CONSULTANCY SERVICES (2019-07 – 2024-02)

• Managed a frontline team, optimizing workload balance and sustaining performance under pressure.
• Introduced real-time dashboards, improving accuracy and customer satisfaction.
• Maintained strong client relationships through reliable service delivery.

Senior Process Associate & Quality Analyst at TATA CONSULTANCY SERVICES (2015-06 – 2019-07)

• Processed UK & US policies accurately, including renewals and endorsements.
• Conducted quality reviews and coaching to improve team performance.
• Produced actionable MIS insights for leadership decisions.

Senior Process Associate at EXL SERVICES.COM (2009-06 – 2015-05)

• Managed policy issuance, endorsements, and certificates of insurance for US-based clients.
• Instituted structured feedback loops, raising quality consistency across the team.
• Partnered with underwriters and brokers to streamline processes and accelerate turnaround times.

Senior Executive at Ujawala Associates (2005-07 – 2009-06)

• Handled renewals, premium collections, and customer communication with precision.
• Supported high-volume back-office documentation, ensuring accuracy and compliance.

BSc (Hons) in Applied Chemistry