Sunna De Ieso

Over two years of experience in retail and customer service across both independent and national businesses. Experienced in; handling bookings, managing customer enquiries, maintaining accurate records, processing payments, and fast paced customer service. I am confident in working independently, comfortable with time management, having experience of running a pottery studio alone at times. As well I am confident in working as a team, prioritising communication especially during busier periods.

Retail Assistant & Administrative Support - Pottering Around

(2024-02)

• Provide excellent customer service in a busy ceramics studio and retail environment.
• Manage bookings, customer enquiries and deposits.
• Assist with administrative tasks and daily business operations.
• Manage inventory and stock levels.
• Hold responsibility as a trusted key holder, regularly opening, closing and running the business independently.
• Support children's birthday parties and studio events.
• Prepare ceramics through glazing and kiln processes.

Team Member - Popeyes

(2023-10 - 2024-03)

• Delivered face-to-face customer service.
• Operated tills and processed customer payment.
• Worked efficiently in a fast-paced environment during busy periods.
• Supported colleagues across both Front of House and Back of House, demonstrating flexibility and teamwork.

Work Experience - Student Wellbeing Department - Sheffield Hallam University

(2020-02 - 2020-02)

• Supported the Student Wellbeing team.
• Developed an understanding of workplace health and fire safety procedures.
• Gained experience working within a professional office environment.

School Volunteer

(2018 - 2018)

• Packed and organised supplies for a local homeless shelter as part of a school volunteering initiative.

A-Level - Sheffield Sixth Form College (2021-09 - 2023-06)

GCSE - Firth Park Academy (2016-09 - 2021-06)