Sunny Das

Experienced customer service and retail professional with over 11 years' experience delivering excellent customer support in fast-paced retail and energy sector environments. Skilled in customer engagement, problem resolution, sales support, cash handling, and maintaining accurate records using CRM systems. Recognised for effective communication skills, reliability, and a customer-focused approach, including receiving positive customer recognition awards and a 10-Year Long Service Award at Marks & Spencer.

Recently completed a Level 2 Certificate in Principles of Cyber Security, demonstrating a commitment to continuous learning and professional development. Seeking a customer service, administration, retail, or support role where I can contribute my experience, professionalism, and enthusiasm.

Customer Advisor - Utilita Energy

(2025-02 - 2025-05)

• Assisted customers with gas and electricity prepayment meter top-ups and account enquiries.
• Provided advice on tariffs and energy services.
• Resolved customer queries and complaints via telephone and face-to-face interactions.
• Maintained accurate customer records using CRM systems.
• Supported sales activities through recommending appropriate products and services.

Store Assistant - Marks & Spencer's Food Hall

(2013-03 - 2024-06)

• Served customers at tills, handled cash and various payment methods.
• Managed queues performed date checks, and replenished stock.
• Responded to customer requests in a busy, fast‑moving retail environment.
• Upsold and recommended products to enhance customer experience.
• Worked effectively both independently and as part of a team, especially during peak periods such as Christmas/New Year and Easter.

Volunteer - Leicestershire Centre for Integrated Living

(2011-06)

• Conducted research on issues affecting disabled people in Leicestershire.
• Supported marketing activities to promote the centre within the local community.

Industry Sandwich Placement - De Montfort University Student Union

(2008-06)

• Assisted in maintaining and improving the Students' Union website.
• Ensured accurate and up‑to‑date information on events and services.
• Worked under pressure during peak periods such as Freshers' Week and met tight deadlines.

Level 2 Certificate - Principles of Cyber Security (2025)

BSc (Hons) - Computing (2010)

HND - Computing (2008)

BTEC National Diploma - ICT Systems Support (2004)

GCSEs - English & Maths (2002)