Suraiyah Tasnim

I am a 22 year old hard working individuall am a highly motivated. I work very well under pressure and busy environments. I find myself often adapting to a number of different situations. I like to think that I am a fast self-driven learner, and I am eager to develop new skills.

Some of my strengths include being well organised, reliable, helpful, and highly motivated to succeed. I am very easily approachable and have amazing communication skills across many different professional degrees. I put a lot of time and effort towards my role, and I always look for ways that I can improve.

Estate Agent - Voluntary Work Experience - Carter & reeves

(2020-07 - 2020-09)

• Answering calls, taking messages and directing customer to the right person.
• Replying to emails (training), greeting customers and making sure that they were satisfied with the service that was provided to them, photocopying and scanning.

Waiter/Barista - Le Pain Quotidien

(2021-10 - 2022-11)

Providing excellent customer service in a fast paced restaurant

• Taking orders, serving food and beverages
• Taking card and cash payments, making sure all payments were taking correctly
• Ensuring guest satisfaction through attentive and friendly service
• Making coffees and making sure to accommodate customers and colleagues dietary requirements.
• Greet customers and take orders
• Providing a friendly and welcoming environment
• Keeping the coffee bar, machines and equipment clean
• Opening/closing the bar

Bartender - Benugo London Coliseum Theatre

(2022-12 - 2023-03)

• Preparing and serving a wide variety and alcoholic and non-alcoholic beverages
• Maintaining a clean and well organised bar
• Managed cash and card payments
• Delivering exceptional customer service
• Remaining calm during rush hours

Team Member - Simple Health Kitchen

(2023-05 - 2025-07)

• Preparing fresh salads, making sure to always check food quality
• Maintaining cleanliness and food safety standards
• Providing friendly, efficient service and customer service to ensure positive customer experience.
• Maintaining and creating good relationships with regular customers and colleagues

Office Support Coordinator - Dexters Estate Agent

(2025-07 - 2026-02)

• Instructing properties and compiling documents
• Dealing with Anti Money Laundering Checks for both clients and custome
• Providing administrative documents assistance to the team
• Update and manage company portals such as company website, Rightmove, and Zoopla.
• Maintaining office appearance and organisation, such as magazines, window cards, brochures, leaflets, stationary.
• Producing letters for clients and customers
• Answering calls and handling basic customer queries during busy periods

GCSE - Maths - Regent high school

GCSE - English - Regent high school

BTEC level 3 - health and social care - Westminster Kingsway college