Susan Bunce
FULL TIME PARENT
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About
A responsible, polite and considerate person who has experience and qualifications in customer service. Is thorough with great attention to detail and a good understanding of how to implement company policies effectively. Has a sensitive and understanding nature enabling her to quickly develop a rapport with customers. Can work under pressure to achieve targets while remaining calm and patient when resolving problems. Currently looking for a local customer service role.
Experience
FULL TIME PARENT (2021-01 – Present)
Call Centre Operator at EMCS, CHILWELL (2020-01 – 2021-12)
- Answering calls from customers who had problems with their alarms
- Recording details onto a database for correct security company
- Sending reports to appropriate company engineers
- Taking calls from commercial premises notifying of alarm tests
- Accurately inputting correct date and time of alarm tests into the system
CCTV Operator (2015-01 – 2020-12)
- Watching CCTV recordings
- Calling key holders to alert to potential security breaches
- Calling Police if required
- Recording observations and actions onto system
- Responding to fire alarm activations – Calling the site and then Fire Brigade if no response from site
- Responding to panic alarm activations by calling the Police
Education
SIA – CCTV OPERATOR BADGE – EMCS, CHILWELL (2017-01 – 2017-12)
NVQ Level 2 in Customer Service – EMCS, CHILWELL (2017-01 – 2017-12)
Level 2 in Maths – EMCS, CHILWELL (2017-01 – 2017-12)
Level 2 in English – EMCS, CHILWELL (2017-01 – 2017-12)
Secondary Education – FRIESLAND SCHOOL, SANDIACRE AND HIGHDOWN SECONDARY SCHOOL, READING (2007-01 – 2012-12)
