Susan Earl-Fowler

Organised and detail-oriented professional with 25+ years of experience in customer service, administrative support, and information management across public and private sectors. Proven ability to manage confidential information, prioritise competing deadlines, and communicate effectively with diverse stakeholders. Skilled in system implementation, data accuracy, and training others.

Eager to apply archival interest and transferable administrative expertise to support university collections and user engagement.

Benefits Assessor - North Lincolnshire Council - Benefits Section

(2001-01)

I initially started as an agency employee but was employed from January 2001. As a benefits assessor I information gather, update systems and deal with a lot of confidential financial information, often gathered from Governmental sites. There is a lot of communicating with benefit claimants and official bodies.

Benefits Assessor - Darlington Borough Council - Eden Brown Recruitment Agency for Darlington Borough Council

(1999-02)

This was an agency contract while a new computer system was being installed at the Council. This position involved face to face interviews, processing of claim information, information checking and verification of evidence provided to get the final entitlement outcome.

Inventory Clerk - Fort James

(1997-11 - 1997-11)

This position was found via an agency. I helped implement a new stock control system from a manual card system to prove efficacy. This was then expected to have a Computer system based on the paper system developed. I wrote a software specification for this but never saw the system in use as I moved away. Maintenance of the paper system did involve some weekend working. Before I left I trained a full-time employee to complete the tasks required with the stock control system.

Benefits Clerk - Macclesfield Borough Council - Finance dept. maternity cover

(1997-02 - 1997-09)

The position entailed assessing Benefit claims, sending out query letters, phoning and interviewing claimants and reaction to their enquiries. The benefits assessment computer system relies on timely and accurate data being used to produce an award assessment.

Personnel Officer - Dexion Ltd - Contract through Manpower agency

(1996-01 - 1996-07)

After one week on-site training I took on the role of being the only personnel officer on site, reporting directly to the Director of Human Resources. In this roll I aided in Interview timetabling and preliminary interviews. I produced Induction material for new employees and students.

I wrote references and reports as needed with aid from appropriate personnel. I also produced documentation for the calculation and notification of Wage/salary reviews, computer updates and keeping managers up to date with developments.

Office Clerk - Humberside lifting Services

(1993-01 - 1994-12)

Summer Employment: updating filing systems, processing information in accounts and producing Certificates of Conformity. Sponsored for one academic year while at University, and with the consent of the company, gained case-study information for use in my dissertation.

Credit control/Purchase ledger - Darby Group Plc

(1990-01 - 1992-12)

I maintained the Credit Control filing system. I then moved on to Purchase ledger duties, leading to the running of the Purchase Ledger for the Head Office and subsidiaries. I also covered wage calculation, and employee enquiries. I left this position to attend University.

• Maintained Credit Control filing system and Purchase Ledger for head office and subsidiary accounts; calculated payroll and responded to employee queries

Bank Clerk - Lloyds Bank plc

(1989-01 - 1990-12)

Processing the 'days work' on the relevant computer system, filing and archiving. This was a temporary contract.

BSc - Natural and Human Environments (combined studies) - Archaeology, Natural History and Geology - University of Sheffield, Adult and Continuing education (2010-01)

BA Hons - Business Studies (personnel route) - University of Humberside, School of Economics (1995-01)

HND - Business and Finance - University of Humberside, School of Economics (1995-01)

BTEC National Diploma - Business and Finance - North Lindsey College of Technology (1987-01 - 1989-12)

A level - Business Studies - North Lindsey College of Technology (1987-01 - 1989-12)

GCSE - Accounts - North Lindsey College of Technology (1992-01)

O levels - Winterton Comprehensive School

City and Guilds - Information Technology, Typing 20 wpm - Winterton Comprehensive School