Susan Emmerson

I am an organised and dependable administrator with experience supporting busy teams in customer service, reception and office environments. I enjoy keeping things organised, managing competing priorities and ensuring day-to-day operations run smoothly. I'm approachable, proactive and reliable, with experience coordinating meetings, handling confidential information and building positive relationships with colleagues and customers.

I enjoy supporting others, learning new systems and taking pride in producing accurate, organised work.

Centre Manager at Tutors and Exams (2026-02 – 2026-05)

Managed the day-to-day running of a busy examination centre.

• Coordinated operations during peak periods to ensure services ran efficiently.
• Assisted with monitoring budgets and expenditure.
• Maintained clear communication with candidates, clients and stakeholders while delivering excellent customer service.

Receptionist at Mitie (Ernst & Young Client Suite) (2025-01 – 2026-02)

Managed the reception and client suite for Ernst & Young, ensuring a professional experience for visitors and clients.

• Coordinated meeting room bookings, diary requests and scheduling across multiple teams.
• Responded to enquiries by telephone, email, Microsoft Teams and in person.
• Managed competing priorities in a fast-paced corporate environment.
• Processed catering orders and maintained accurate records for the accounts team.
• Built strong relationships with colleagues and stakeholders to ensure meetings ran smoothly.

Office Coordinator Manager at Bricks and Mortar Estate Agents (2023-09 – 2024-12)

Coordinated the day-to-day administration of a busy estate agency office.

• Managed appointments, property viewings and sales progression activities.
• Managed customer enquiries and maintained strong client relationships.
• Assisted with scheduling, administration and office organisation.
• Ensured a high level of customer service throughout the sales process.

Customer Support Administrator at Home Group (2023-03 – 2023-09)

• Supported customers through a range of enquiries and service requests.
• Handled sensitive safeguarding concerns professionally, maintaining confidentiality and following appropriate procedures.
• Worked closely with internal teams to ensure customer needs were met effectively.

Practice Support Administrator at Norton Rose Fulbright (2022-12 – 2023-03)

Provided administrative support to senior legal professionals.

• Processed financial submissions and maintained client records.
• Prepared reports and documentation with a high degree of accuracy.

Kitchen Manager at Cookhouse (2020-02 – 2022-11)

Managed the day-to-day operation of a busy kitchen environment.

• Recruited, trained and supported team members.
• Managed rotas, stock control and ordering processes.
• Maintained health and safety standards and compliance records.

NVQ Level 2 in Customer Service

NVQ Level 2 in Health & Safety

Certificate in Health & Safety – City & Guilds

VRQ Level 2 in Professional Cookery

GCSE in English Language

GCSE in English Literature

GCSE in Mathematics

GCSE in History

GCSE in Food Technology

GCSE in French

GCSE in Double Award Science