Susan Gilbert

I've worked in retail for over 20 years, and I still genuinely enjoy helping customers and making sure they leave happy. I'm confident on the shop floor, know how to drive sales, and I'm always ready to support the team. Over the years, I've built strong relationships with regular customers and taken pride in training new staff.

I'm used to working in busy environments and staying calm under pressure. I've worked across different departments and adapted easily to new systems and ways of working. What matters most to me is giving great service and being part of a team that works well together.

Home Shopper - Asda

(2010-01 - 2024-12)

• Worked overnight to restock shelves, ensuring products were correctly rotated and faced up for the next trading day.
• Picked and packed customer online orders accurately and efficiently, meeting tight deadlines.
• Used handheld devices to locate items and update order progress in real time.
• Checked product quality and expiry dates to make sure only the best items were sent out for delivery.
• Maintained a clean and organised working area, following health and safety guidelines at all times.
• Communicated with colleagues and supervisors to report stock issues or substitutions when items were unavailable.
• Helped load completed orders onto trolleys, ready for dispatch in the morning.

Shop Supervisor - Deichman Shoes

(2008-01 - 2010-12)

Night store Replenisher - Wilkinsons

(2007-01 - 2008-12)

Store Supervisor - Co-Op

(2006-01 - 2007-12)

Homemaker

(1995-01 - 2006-12)

Level 2 - Maths & English - Newton Le Willows High School (1988-01 - 1991-12)