Susan Hazlehurst

I am a highly motivated counsellor with over five years' experience and more than 700 client hours dedicated to facilitating client recovery and empowerment. As a BACP member with a BA (Hons) in Person Centred Counselling and The Therapeutic Relationship from Warwick University (2022), I have honed an empathetic yet objective approach. My work is grounded in both person-centred principles and established modalities such as CBT and experiential therapies.

I am passionate about fostering social inclusion and enabling clients to live fuller lives by providing tailored, ethical, and evidence-based support. I aim to further deepen my impact through a postgraduate degree in the coming 12 months.

Counsellor - BetterHelp.com

(2022-09)

• Deliver professional therapy and counselling services, guiding clients through personal challenges and promoting mental well-being.
• Support individuals affected by mental health issues and domestic abuse with tailored, empathetic sessions, including digital and phone-based consultations where required.
• Navigate cultural and contextual barriers to ensure inclusive support for BAME clients.
• Maintain flexible scheduling to accommodate client needs, including evening and weekend sessions.

Person Centred Counsellor - Therapy Centre Services – West Midlands

(2018-05 - 2022-09)

• Conducted comprehensive telephonic and Zoom sessions to assess client needs and manage risk effectively.
• Provided crisis support, counselling services, and appropriate referrals, ensuring compliance with Best Practice and BACP frameworks.
• Embraced a person-centred approach to build trust and foster meaningful client relationships.

Freelance Charity Fundraiser - Unique Fundraising Ltd

(2014-02 - 2018-03)

• Led communication efforts and donor engagement strategies for cancer research campaigns.
• Managed customer processing and consistently exceeded KPIs by generating new donor leads.
• Represented the organization at high-profile national events, significantly increasing brand and fundraising impact.

Domestic Energy Assessor - SERS Ltd

(2013-04 - 2014-02)

• Performed energy performance surveys and provided Green Deal advice during on-site assessments across Wales.
• Prepared detailed occupancy and energy assessments, supporting clients in optimizing energy efficiency.

Sales Advisor - Marks and Spencer Energy

(2010-08 - 2013-03)

Developed expertise in customer engagement, tailored sales strategies, and the utilization of technology for service delivery. Demonstrated strong communication and problem-solving skills while managing customer inquiries and promoting energy services.

Sales Advisor - EON Plc

(2007-07 - 2010-08)

Developed expertise in customer engagement, tailored sales strategies, and the utilization of technology for service delivery. Demonstrated strong communication and problem-solving skills while managing customer inquiries and promoting energy services.

Sales Advisor - N Power

(2004-02 - 2007-06)

Developed expertise in customer engagement, tailored sales strategies, and the utilization of technology for service delivery. Demonstrated strong communication and problem-solving skills while managing customer inquiries and promoting energy services.

Sales Executive - American Express/Halifax Bank One/Morgan Stanley

(1997-03 - 2002-01)

• Promoted and provided financial advice on credit card products, creating awareness and processing customer applications across multiple high-profile institutions.

BA (Hons) - Person Centred Counselling and The Therapeutic Relationship - University of Warwick (2019-10 - 2022-07)

Certificate of Higher Education - Integrative Counselling - Newman University (2015-09 - 2016-02)

Level 3 - Nationwide Energy Assessor - City & Guilds

GCSEs & NVQ - English, Maths, Art, IT, Beauty Therapy NVQ Level 2 - Bournville College