Susan Hocking

Skilled care provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Compassionate Care

Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices.

Empathetic Care

Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients.

Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Care Assistant/Team Leader at Harris Care (2021-07 – Present)

• Assisted in daily living activities to enhance residents' quality of life.
• Led a team of care assistants to ensure delivery of high-quality support services.
• Developed and maintained care plans tailored to individual residents' needs.
• Coordinated communication between healthcare professionals and families regarding resident progress.
• Trained and mentored new staff members to uphold care standards and protocols.
• Monitored and documented residents' health conditions and changes in behaviour.
• Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
• Responded promptly to emergency situations, ensuring safety of all residents.
• Respected privacy and dignity of each resident during provision of care services.
• Monitored vital signs of patients for early detection of health complications.
• Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
• Collaborated with healthcare team for effective patient care delivery.
• Encouraged independence among patients whilst assisting them with tasks.
• Ensured safe environment by maintaining orderliness and cleanliness in the facility.
• Provided emotional support to patients, improving their mental wellbeing.
• Assisted in daily living activities for enhanced patient comfort.
• Administered medication to patients, ensuring proper health management.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
• Adhered strictly to professional standards, regulations and policies at all times while executing duties.
• Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
• Delivered excellent customer service by addressing concerns of patients' families.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Maintained confidentiality and compliance standards for optimised patient care.
• Delivered high-quality care to clients with disabilities, achieving care plan objectives.
• Monitored client health conditions and reported immediate issues to manager.
• Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
• Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
• Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
• Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
• Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
• Optimised patient satisfaction through compassionate, considered care and communication.
• Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
• Minimised care continuity issues by keeping thorough, accurate records.
• Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
• Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
• Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
• Kept detailed records of care activities, condition changes and treatment responses.
• Involved clients in decision-making to promote independence.
• Fed clients with severe limitations and assisted more mobile clients with self-feeding.
• Answered questions from clients, family members, and other carers.
• Helped clients to carry out instructions recommended by health professionals.
• Supported clients and families through difficult emotional times with sound medical advice and caring personal assistance.
• Nurtured trusted rapport with clients, family members, and healthcare professionals.
• Read aloud to clients, offering mental stimulation and social companionship.
• Provided tailored support to family members through particularly difficult periods.
• Assisted individuals with daily living activities to promote independence and enhance quality of life.
• Led a team of care assistants, ensuring effective communication and collaboration among staff members.
• Monitored and documented clients' health and wellbeing, reporting any changes to relevant healthcare professionals.
• Ensured compliance with health and safety regulations, maintaining a safe and hygienic environment for all.
• Built strong relationships with clients and their families, promoting trust and open communication throughout care process.
• Encouraged open communication, fostering a positive work culture.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Delegated tasks to make best use of individuals' skills.
• Supported team to overcome new challenges by forecasting knowledge and skills gaps.

Teaching Assistant/HLTA at Celtic Cross (2015-09 – 2021-10)

• Assisted teachers in delivering engaging lessons tailored to diverse learning needs.
• Supported classroom management by implementing effective behaviour management strategies.
• Collaborated with educators to develop and adapt learning resources and materials.
• Facilitated small group activities to enhance student understanding and participation.
• Monitored student progress and provided feedback to teachers regarding individual learning achievements.
• Organised and maintained classroom environments to ensure a safe and conducive learning space.
• Communicated effectively with parents and guardians to provide updates on student development.
• Provided additional support to students with special educational needs, ensuring inclusivity.
• Maintained up-to-date records of pupil progress, tracking individual development effectively.
• Assisted in conducting assessments to determine student understanding of subjects.
• Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
• Managed administrative tasks, aiding smooth running of the class.
• Led small group sessions for enhanced focus on challenging topics.
• Liaised between teachers and parents, maintaining open lines of communication.
• Prepared classroom materials to facilitate efficient lessons.
• Offered one-on-one guidance to struggling students for improved academic performance.
• Assisted in lesson planning for effective curriculum delivery.
• Supported classroom teacher with behaviour management, promoting a positive learning environment.
• Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
• Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
• Helped teachers with lesson plan development, class preparation and student mentoring.
• Oversaw students during breaks to maintain safe environment.
• Provided safe, stimulating classroom environments to maximise student engagement and attainment.
• Cultivated close working relationships with students, teaching staff and parents.
• Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
• Prepared positive, productive learning environments with engaging wall displays and effective resources.
• Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
• Supervised students in wider school environments, offering reliable dining room, library and playground support.
• Recommended additional materials and resources to improve student skills.
• Distributed learning materials, textbooks and stationery, enabling full student cooperation in activities.

NVQ Level 3 in In Care – Care T2 Online (2025-07)

Level 2 in Counselling – Newquay, Cornwall (2026-09)

Certificate of Higher Education in Numeracy – St Austell College (2016-07)

Certificate of Higher Education in Numeracy – St Austell College (2015-07)

NVQ Level 3 in Education Primary & Childcare – Truro, Cornwall (2015-06)

Counselling level 2 and 3

Level 4 counselling in September