Susan Kevin

Compassionate, dedicated, and experienced Scheme Manager and Healthcare Professional with a strong background in residential care, supported living, and community-based services. Experienced in supporting individuals with learning disabilities, autism, epilepsy, and mental health needs. Strong knowledge of CQC regulations, safeguarding, medication management, health and safety, and person-centred care.

Proven ability to lead and motivate teams, maintain high standards of care, oversee service quality, and promote independence, dignity, and individual wellbeing.

Service Manager - Swanton Community Services

(2022)

Responsible for managing two supported living services, ensuring high-quality care and effective service delivery.

• Lead and manage staff teams supporting individuals with learning disabilities, autism, epilepsy, and other complex needs.
• Develop, implement, and review person-centred care plans to promote independence, dignity, and wellbeing.
• Ensure compliance with CQC requirements, safeguarding procedures, organisational policies, and health and safety standards.
• Conduct medication audits and oversee safe medication management practices.
• Manage staff induction, training, supervision, appraisals, and return-to-work meetings.
• Participate in the on-call rota and provide senior management support when required.
• Maintain accurate care records, risk assessments, incident reports, and other service documentation.
• Liaise with families, next of kin, healthcare professionals, and other relevant agencies.
• Promote a positive team culture and support continuous improvement in service quality.

Support Worker - Voyage Care

(2020 - 2022)

• Delivered person-centred care to individuals with learning disabilities and complex support needs.
• Promoted independence, choice, dignity, and personal development.
• Supported individuals with daily living activities and followed agreed care plans.
• Administered medication in accordance with training, care plans, and organisational procedures.
• Monitored individuals' wellbeing and reported changes or concerns appropriately.
• Maintained accurate documentation and followed safeguarding and health and safety procedures.

Volunteer – Elderly Care - Nyumba Ya Wazee, Kenya

(2019 - 2020)

• Supported older people, including vulnerable and neglected elderly individuals.
• Assisted with personal care, daily living activities, comfort, and emotional wellbeing.
• Promoted dignity, respect, companionship, and social interaction.
• Helped maintain a safe, supportive, and caring environment.

Support Worker - Frances Taylor Foundation

(2018 - 2019)

• Supported individuals with learning disabilities and mental health needs.
• Encouraged independence and the development of daily living skills.
• Promoted emotional wellbeing, dignity, choice, and inclusion.
• Followed individual support plans and safeguarding procedures.
• Worked collaboratively with colleagues and other professionals to provide consistent support.

Healthcare Assistant (HCA) - Meridian Manpower

(2017 - 2018)

• Provided personal care and support to individuals in healthcare settings.
• Assisted with nutrition, hydration, comfort, and daily living activities.
• Supported medication-related tasks in accordance with training and workplace procedures.
• Maintained accurate care documentation and communicated relevant information to colleagues.
• Worked effectively as part of a multidisciplinary care team.

NVQ Level 3 in Health and Social Care — Completed - Health and Social Care (2024 - 2025)

Management Training

Diploma - Theology - Revelation Bible College

Kenya Certificate of Secondary Education (KCSE) - Star Sheikh Academy, Kenya (2002 - 2005)

Kenya Certificate of Primary Education (KCPE) - Canon Apolo Primary School, Kenya (1994 - 2001)