Susan Richards

Facilitated patient satisfaction and maintained precise records through effective use of EHR systems, demonstrating proven ability in a fast-paced environment.

Receptionist, Optician - Dr Joseph Grant OD - Plymouth, MA

(2018-05 - 2025-12)

• Managed patient scheduling and appointment confirmations to optimize office workflow.
• Facilitated effective communication between patients and healthcare providers, enhancing patient satisfaction.
• Maintained accurate patient record using electronic health record (EHR) systems to ensure data integrity.
• Assisted in insurance verification processes, reducing discrepancies and improving billing accuracy.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Swim Instructor - Village Racquet and Fitness - Plymouth

(2010-04 - 2020-03)

• Developed tailored lesson plans to enhance swimming skills and confidence in students.
• Conducted safety briefings to ensure compliance with aquatic facility regulations.
• Assessed individual student progress and adjusted instruction techniques accordingly.
• Led group classes, fostering a positive learning environment through engaging activities and encouragement.

High School Diploma - Canton High School (1986-06) Canton, MA