Receptionist, Optician - Dr Joseph Grant OD - Plymouth, MA
(2018-05 - 2025-12)
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Facilitated effective communication between patients and healthcare providers, enhancing patient satisfaction.
- Maintained accurate patient record using electronic health record (EHR) systems to ensure data integrity.
- Assisted in insurance verification processes, reducing discrepancies and improving billing accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Swim Instructor - Village Racquet and Fitness - Plymouth
(2010-04 - 2020-03)
- Developed tailored lesson plans to enhance swimming skills and confidence in students.
- Conducted safety briefings to ensure compliance with aquatic facility regulations.
- Assessed individual student progress and adjusted instruction techniques accordingly.
- Led group classes, fostering a positive learning environment through engaging activities and encouragement.
