Susan Shaw

I am a reliable and hardworking individual who has gained a wealth of experience within a variety of roles. I work well within a team while also having the initiative to work on my own. My friendly and welcoming manner enables me to communicate easily with colleagues and customers and build good working relationships.

I have the ability to plan, organise and prioritise workloads within a busy environment, efficiently and effectively. My timekeeping and attendance record is excellent and I always adopt a flexible approach to work. I am keen to learn new skills and willing to undertake any training required.

Recycling Operative - Recycle Clothes Aid

(2021-08 - 2021-09)

• Working as part of a team on a 6 week contract for company processing donated clothing
• Processing of all clothing in to usable and unusable piles
• Bagging of clothing for distribution to third world countries
• Placing unusable items in waste bin for recycling into rags and other products
• Following health and safety procedures at all times, including the wearing of PPE

Volunteer – Customer Service Assistant - Sue Ryder, British Heart Foundation, Cancer Research, Scope Charity Shop

(2011 - 2020)

• Undertaking a variety of roles within retail charity shop
• Sorting of donated items, tagging of clothes recording sizes and dates
• Disposing of dirty and unusable items
• Serving customers, taking payment in cash and providing change
• Greeting customers and providing information on the location of store items
• Taking payment for goods in cash and by card
• Taking customer details for gift aid and following data protection procedures at all times
• Creating displays and arranging items within store
• Training volunteers, including store health and safety procedures

Customer Service Assistant - Boots Pharmacy

(2010-06 - 2010-08)

• Working on tills and cash-handling
• Stock-taking
• Maintaining a clean and tidy store
• Sorting and arranging stock
• Checking use by dates on products and removing from display if required
• Dealing with cosmetics – sorting and discarding old stock

Sales Assistant - Tommy Balls, Blackburn - Blackburn

(1998 - 2008)

• Served customers and operated EPOS till system
• Cash handling, credit / debit and loyalty card transactions
• Replenishing stock on display
• Ensuring all items were correctly priced and labeled
• Responsible for maintaining standards on the shop floor, organising displays and picking up loose products
• Helped customers with purchases and trying on shoes
• Investigating and resolving any customers queries
• Complied with all Health and Safety regulations
• Completed in house training in Customer Care and Health and Safety

Customer Service Assistant - Card Box

• Providing friendly and welcoming customer service with a busy shop
• Serving customers and taking payment in cash
• Giving guidance on the location of card and any special promotions
• Stock replenishment and pricing
• Maintaining a clean and safe working environment at all times

Production Team Member - Kenyons Bakery, Blackburn - Blackburn

• Working as part of the production team for a company manufacturing pies and cakes
• Loading and unloading of ovens
• Topping up of filling machines
• Quality checking of finished items prior to packing
• Palletising of finished products ready for dispatch
• Following strict Food Hygiene and Health and Safety procedures at all times
• Ensuring work areas are kept clean and free of potential hazards

Diploma - Retail Skills - Blackburn College (2012)

Everton High School (1973 - 1978)