Sushma V

Library and student support professional, currently an MBA student at the University of East London with experience in frontline customer service, mentoring and university engagement. Strong track record of helping students and customers navigate services, solving queries in person and online, and maintaining a calm, welcoming environment in busy settings. Confident using digital systems, basic IT troubleshooting and supporting people to make the most of available resources.

International Student ambassador & MBA Student Mentor - University of East London - United Kingdom

(2026-06)

• Provide front-line support to students on campus and online, answering queries about university services, events and study-related activities in a friendly and approachable manner.
• Help students navigate online platforms, university systems and digital resources, offering basic IT guidance and signposting to specialist teams where needed.
• Support delivery of campus events, open days and careers activities, ensuring visitors feel welcomed, informed and directed to the right services.

Customer Service Assistant - Morley's Chicken - University of East London, United Kingdom

(2026-02 - 2026-05)

• Delivered consistent, high-quality customer service in a busy front-of-house environment, handling face-to-face enquiries and resolving issues promptly and professionally.
• Maintained a clean, welcoming space for customers, monitoring the area regularly and addressing any issues to support a positive experience.
• Used point-of-sale and basic IT systems accurately, supporting customers with payments and simple queries about products and promotions.

KYC Services Specialist II - Inter trust Viteos (A CSC Company) - Bangalore, India

(2025-07 - 2025-12)

• Conducted KYC due diligence for over 10 corporate clients quarterly, ensuring AML compliance.
• Performed sanctions, PEP, and adverse media screening for over 80 profiles.
• Analysed complex beneficial ownership structures to improve risk accuracy.
• Collaborated with 5+ teams to streamline client onboarding processes.

Senior Analyst - Deutsche Bank - Bangalore, India

(2022-04 - 2025-07)

• Managed KYC onboarding and remediation for over 150+ global clients in AML frameworks.
• Conducted EDD and financial crime risk assessments for high-risk cases.
• Analysed complex ownership structures and produced monthly risk reports for stakeholders.
• Investigated/escalated high-risk cases using AML monitoring systems.

Senior Analyst - Accenture - Bangalore, India

(2018-08 - 2022-03)

• Analysed transactions to detect fraud or risks; assigned ratings to over 50 clients weekly.
• Led process improvements, boosting team efficiency by 15% and cutting errors by 10%.
• Delivered training to over 10 team members on compliance and operations.
• Managed over 20 high-risk cases weekly with sanctions and PEP screening.

Master of Business Administration - University of East London (2026-01)

Bachelor of Business Administration - Vijaya College (2015 - 2018)