Opening Head Housekeeper at The Kithmore-St. Andrews (2026-03 – Present)
- Pre-Opening & Launch Leadership: Successfully managed the pre-opening housekeeping logistics for the grand opening of this new 44-bedroom luxury boutique hotel, leading the property through its critical deep-clean and launch phases.
- Departmental Establishment: Recruited, onboarded, and trained the founding housekeeping team from scratch, establishing luxury service standards and a culture of authentic Scottish hospitality.
- Standard Operating Procedures (SOPs): Developed and implemented the hotel's original room inspection checklists, daily workflows, and deep-cleaning schedules to ensure immaculate presentation.
- Property & Heritage Care: Introduced specialized care protocols to protect and maintain the unique, high-end finishes of a newly transformed, historic 1847 Georgian townhouse property.
- Stock & Asset Setup: Directed the initial organization, storage setups, and inventory tracking for all brand-new guest amenities, linens, and cleaning equipment.
- Daily Quality Control: Supervise the ongoing cleaning, turn-down service, and strict quality inspections across all 44 bespoke guest rooms, suites, and public areas (lobby, restaurant, bar, and terrace).
- Inter-Departmental Collaboration: Partner closely with Front of House and Maintenance teams to streamline room handovers, manage daily turnarounds, and resolve operational issues quickly.
- Health & Safety Compliance: Established full departmental compliance with COSHH, manual handling, and health and safety regulations from day one.
Head Housekeeper at Premier Inn-Saint Andrews, SC
- Directly managed a large team of housekeepers to oversee the cleaning and maintenance of a 65-room property, consistently exceeding strict corporate brand standards.
- Oversaw departmental supply chain and inventory operations, managing relations with external commercial linen companies, receiving deliveries, and ensuring optimal stock levels for daily operations.
- Coordinated complex staff rotas and resource allocation, dynamically adjusting labor to meet fluctuating hotel occupancy rates and strict room turnaround deadlines.
Store Manager at Card Factory-Cupar
- Held full operational and commercial accountability for the store, consistently focusing on maximizing sales KPIs and delivering exceptional customer service.
- Managed visual merchandising and stock logistics, including planning product layouts, receiving high-volume deliveries, and overseeing store finances.
- Designed efficient staff rotas and spearheaded team development, actively training and coaching staff by identifying individual strengths to build confidence and help them achieve professional goals.
Duty Manager at Premier Inn
- Executed comprehensive Duty Management responsibilities for a leading hotel brand, ensuring seamless day-to-day operations across front-of-house, kitchen, and guest rooms.
- Acted as the designated Health, Safety, and Fire Marshal, taking full command of emergency protocols, including whole-hotel evacuations, emergency service coordination, and guest roll-calls.
- Managed cross-functional hospitality operations, dynamically supporting front desk reservations, guest check-ins, and food and beverage delivery (breakfast and evening meal services).
- Resolved high-level guest complaints and operational bottlenecks, ensuring strict adherence to corporate procedures and brand standards.
Manager at Fisher and Donaldson-Saint Andrews, SC
- Oversaw daily operations for a high-volume bakery and retail outlet, managing shifting priorities across morning opening setups and evening closing procedures.
- Maintained full financial and operational accountability, including daily cashing up, secure cash handling, inventory ordering, and delivery logistics.
- Led and developed a customer-focused team, taking responsibility for staff rota design, training onboarding, and internal team communications.
- Championed exceptional service standards, successfully managing customer inquiries and efficiently resolving complaints to protect brand reputation.
Housekeeper at Scores Hotel-Saint Andrews, SC
- Executed flawless room turnarounds and deep-cleaning protocols, including meticulous dusting, sanitization, linen management, and aesthetic presentation.
- Managed amenity and inventory replenishment, ensuring guest rooms were fully stocked and welcoming for incoming arrivals.
- Maintained pristine cleanliness and hygiene standards across public and communal areas to protect the hotel's reputation and aesthetic appeal.
Senior Supervisor Housekeeper at Saint Andrews, SC
- Conducted rigorous room inspections and quality control audits to ensure all guest accommodations strictly adhered to luxury brand standards before arrival.
- Coordinated seamlessly with the front office and reception teams, providing real-time room status updates to streamline the guest check-in process and reduce wait times.
- Thrived in a fast-paced, high-pressure environment, dynamically shifting between supervisory oversight, hands-on cleaning, and rapid fulfillment of VIP guest requests.
- Demonstrated a strong guest-first mindset, frequently collaborating across departments and stepping outside standard duties to guarantee an exceptional guest experience.
Housekeeping Supervisor at Abby Cleaning-(Scotland)
Led and executed efficient apartment turnarounds, ensuring accommodations were prepared swiftly and to impeccable standards for incoming guests.
- Maintained strict quality control across all living spaces, kitchens, bathrooms, and communal areas to guarantee a premium customer experience.
Housekeeper at Montessori Nursery-York, ON
Maintained exemplary health, hygiene, and cleanliness standards across the facility to ensure a safe and welcoming environment for children and staff.
- Managed deep-cleaning schedules for furniture, windows, facilities, and educational play equipment in strict compliance with safety regulations.
- Demonstrated adaptability and strong team spirit by stepping in to cover staff absences and support daily nursery operations wherever needed.
Business Owner at Wagstarz
- Established, registered, and insured a successful pet care and boarding enterprise, managing full business operations independently.
- Provided high-end, overnight and daytime boarding care for domestic animals, ensuring strict adherence to safety, dietary, and welfare standards.
- Coordinated mobile services including home visits, dog walking, and basic grooming, while managing logistics and building lasting client trust.
- Demonstrated community leadership by coordinating international rescue logistics for vulnerable animals, managing their care and successful rehoming.
Business Owner at Just call Cinders
Founded and operated a successful independent residential cleaning business, managing all aspects of client acquisition, scheduling, and service delivery.
- Delivered high-quality, tailored cleaning services to private homes, consistently maintaining a reputation for reliability, meticulous attention to detail, and exceptional customer satisfaction.
Cleaner at Aramark-Leuchars (2025-05 – 2026-03)
- Delivered high-standard environmental cleaning services within a high-security military base environment, strictly adhering to safety and operational protocols.
- Managed diverse cleaning requirements across multiple facilities, including military accommodation, commercial gym spaces, corporate offices, and community hubs.
Store Manager at Ssvc-Germany (2014-06 – 2015-07)
- Oversaw daily operations for a retail electrical outlet located on a military base, managing full accountability for commercial and team performance.
- Handled complete financial and administrative responsibilities, including cash management, precise stock audits, inventory ordering, and the creation of efficient staff rotas.
- Drove team growth and visual standards by leading recruitment efforts, onboarding new staff, and designing high-impact promotional displays to boost sales.
