Svitlana Wignall

Experienced casino professional with over 20 years' experience in gaming operations, live casino presentation, customer service and team leadership. Skilled in dealing and supervising gaming tables, training new staff and ensuring exceptional customer experiences in fast-paced, high-standard environments. A confident communicator with a positive attitude, strong organisational skills and a proven ability to perform under pressure. Fluent in English, Russian and Ukrainian.

ONLINE PRESENTER & TRAINER - Les Ambassadeurs Club - London, UK

(2025-06)

Since June last year, I have been working as an Online Presenter at Les Ambassadeurs Club.

• Present live casino games online to international audiences in a professional and engaging manner.
• Train and mentor new presenters, providing guidance on game presentation, communication and company standards.
• Ensure compliance with gaming regulations, procedures and responsible gambling policies.
• Support new presenters during onboarding and help develop the team through coaching and knowledge sharing.

DEALER INSPECTOR - Hippodrome Casino - London, UK

(2018-09 - 2025-06)

• Supervise and inspect table games ensuring compliance with casino policies and gaming regulations.
• Monitor game protection, dealer performance and customer experience.
• Deal Roulette, Blackjack, Three Card Poker and Baccarat.
• Provide feedback, coaching and support to dealers.

CROUPIER - The Clermont Club - London, UK

(2016-06 - 2018-04)

• Dealt Roulette, Blackjack, Three Card Poker and Baccarat while delivering excellent customer service.
• Maintained a professional and friendly approach in a private members club environment.

CROUPIER - Hippodrome Casino - London, UK

(2013-02 - 2016-06)

• Dealt Roulette, Blackjack, Three Card Poker and Baccarat in a busy casino environment.
• Ensured a high standard of gameplay and outstanding customer service.

HEAD WAITRESS - The International Private Members Club - London, UK

(2005-10 - 2012-07)

The International Private Members Club as a private club based in the Old Street area catered for all lifestyle providing social activities such as poker, pool, chess, backgammon, scrabble and more.

• Took orders and served customers at gaming tables and around the club.
• Worked behind the bar, preparing and serving drinks.
• Maintained excellent communication and awareness of the social environment and activities of the clientele.
• Voted Best Waitress of the Year twice at the annual company awards.
• Consistently delivered outstanding customer service.

RECEPTIONIST / CROUPIER - Casino "Split" - Kiev, Ukraine

(2002-08 - 2005-08)

• Greeted and welcomed new customers and managed telephone calls and other communications to the casino.
• Completed in-house croupier training in March 2003 and dealt Blackjack and American Roulette.

TEAM LEADER - Procter & Gamble - Kiev, Ukraine

(1996-04 - 2002-08)

• Team Leader on the factory production line making feminine products.
• Managed and motivated an eight-person team.
• Organised shift rotas and monitored production standards.
• Developed strong management and organisational skills.

NVQ Diploma QCF Level 2 - Gambling Operations and Casino Dealer Intensive Training - Greenwich Community College (2012-09 - 2012-11)