Swathi Gadapa

Detail-oriented and analytical professional with a strong foundation in Infocomm Technology and Manual Software Testing. Recently completed specialized training in Software Testing (SDLC, STLC, and Defect Lifecycle). Proven track record in IT infrastructure support and asset management. Seeking to leverage technical troubleshooting skills and a systematic approach to quality assurance as a Software Tester.

Asset Management & Helpdesk Support at Goldtech Resources Pte Ltd / Fujitsu / RP (2023-11 – 2024-12)

• Managed complex tracking systems for IT assets, requiring high attention to detail (similar to tracking bugs).
• Provided L1 technical troubleshooting for hardware and software issues.
• Used ticketing systems to document issue symptoms, reproduction steps, and resolutions.
• Coordinated with vendors for asset replacements and technical resolutions.

Service Helpdesk Support at Micro 2000 Pte Ltd (2022-10 – 2023-02)

• Diagnosed and resolved software and credential-related issues for end-users.
• Logged detailed technical tickets, ensuring all user requirements and system errors were accurately recorded.
• Followed up on open tickets to ensure timely closure and user satisfaction.

Admin Assistant at Global Tech Marine Engineering Pte Ltd (2022-01 – 2022-09)

• Managed light bookkeeping, invoicing, and data entry using Excel.
• Created complex spreadsheets and PowerPoint presentations for management.
• Ensured data integrity across employee attendance and schedule tracking systems.

Customer Service Representative at India Tours and Travel's Pvt Limited (2011-01 – 2012-12)

• Handled customer inquiries and managed itinerary planning and payment processing.

Advanced Certificate in Infocomm Technology (Infrastructure) – Lithan Academy (2022-01 – 2022-12)

MBA in Specialization in Accounting – Noble College of Engineering & Tech, Osmania University (2010-01 – 2012-12)

B.Sc – Kasturba Degree College, Osmania University (2006-01 – 2009-12)