Swati Choudhary

Lead Analytics and Business Transformation professional with 12+ years' experience delivering operational reporting, compliance monitoring, KPI frameworks, Power BI dashboards, SQL analytics and advanced data analysis across public sector, financial services and regulated environments. Experienced in data cleaning, validation, reporting automation, operational performance monitoring, governance reporting and translating complex datasets into actionable business insights. Strong expertise in stakeholder engagement, requirement gathering, documentation and delivering accurate, repeatable reporting solutions supporting operational and compliance objectives.

Product Lead - EngiPro - UK

(2025-01 - 2026-03)

Led an £8M enterprise SaaS transformation across 3 workflow automations, supporting portfolio performance reporting, KPI design, discovery, delivery governance, UAT and continuous improvement.

• Defined KPI frameworks, operational compliance metrics, dashboards and segment-level performance reporting using SQL, Power BI and advanced Excel, supporting operational monitoring and executive decision-making.
• Performed data cleaning, validation, reconciliation and quality checks across operational datasets ensuring reporting accuracy and data integrity.
• Produced portfolio-performance dashboards, automated excel reports, scenario models and evidence-based recommendations to improve operational visibility, planning, service performance and commercial outcomes.
• Owned roadmap and backlog of 30+ epics and 250+ user stories, ensuring requirements traceability from discovery through build, UAT, release and adoption.
• Managed relationships with 180+ stakeholders across business, operations, product and technical teams, facilitating workshops, governance meetings and executive discussions.
• Prepared executive PowerPoint presentations, governance updates and strategic recommendations covering performance trends, delivery risks, operational metrics and benefits realisation.
• Supported options appraisal, build-vs-buy recommendations, business-case evidence and value-for-money decisions for technology change and automation opportunities.
• Embedded hypothesis-led discovery, rapid prototyping and A/B test planning using adoption, workflow usage and service-performance data to validate roadmap priorities.
• Delivered £2.5M cost savings through process optimisation, automation initiatives, governance enhancements and measurable service-performance improvements.

Business Transformation Consultant - Business Transformation Consultant (Freelance) - Osterley, UK

(2023-05)

Advised enterprise SaaS clients on strategic stakeholder engagement, operational change, governance reporting, relationship management, process optimisation and transformation initiatives across UK and European markets.

Senior Business Analyst - Wirral Borough Council - UK

(2023-09 - 2024-10)

Led digital transformation, migration and redesign of 10+ online services, improving service accessibility and operational outcomes for 330,000+ users.

• Gathered business requirements, modelled processes and defined reporting requirements supporting service redesign and operational decision-making.
• Built Power BI and SQL dashboards analysing service performance, operational trends, workload forecasting and benefits realisation, improving reporting efficiency by 40%.
• Conducted AS-IS/TO-BE analysis, trend reviews and root-cause investigations, reducing processing time by 60% through workflow redesign and automation.
• Analysed operational and customer data, established data-quality standards and collaborated with stakeholders throughout design, testing and deployment to ensure solutions aligned with user needs and service objectives.
• Introduced AI-enabled chatbot and barcode-enabled automation solutions, reducing operational workload by 500+ staff hours annually while improving customer experience and service accessibility.
• Collaborated with developers and delivery teams to convert user needs into detailed requirements, user stories, process maps, UAT scenarios and product improvements.
• Facilitated 100+ stakeholder workshops covering requirements, future-state design, UAT planning, operational readiness and adoption, improving user adoption by 55%.
• Awarded ACE Employee - for measurable transformation impact in a team of 20.

Business Analyst - GoCardless - UK

(2021-10 - 2023-08)

Produced operational, customer and commercial performance analysis supporting strategic decisions across a £15B global payments platform.

• Developed trend analysis, statistical reporting, KPI dashboards and SQL-based operational reporting supporting commercial, regulatory and compliance decisions.
• Worked with Product, Engineering, Compliance and Operations teams to define reporting requirements, improve payment workflows and support analytics-led delivery.
• Analysed customer behaviour, service performance, operational risk and payment metrics to identify opportunities for optimisation, adoption and experience improvement.

Business Analyst - Infosys - India

(2017-08 - 2021-08)

Delivered digital transformation and workflow modernisation programmes for global clients, supporting requirements analysis, process modelling, reporting, stakeholder engagement, Agile delivery, and continuous service improvement.

Business Consultant - TCS - India

(2015-05 - 2017-06)

Supported digital transformation initiatives for Fortune 500 financial services clients including Morgan Stanley, contributing to operational analytics, governance reporting, process optimisation, and stakeholder engagement.

MSc - Business Analysis and Consulting - University of Strathclyde

Bachelor of Laws - LLB - University of Rajasthan

Bachelor of Commerce - B.COM - University of Rajasthan