Account Manager
A highly organised, customer-focused and reliable administrator with over 10 years of experience in administration, customer service, healthcare reception, office management and financial administration. Experienced in managing customer accounts, processing invoices, maintaining confidential records, diary management, appointment scheduling and delivering exceptional customer service in fast-paced environments. Confident using Microsoft 365 and experienced in handling sensitive information in accordance with GDPR requirements.
A proactive and adaptable professional with excellent communication, organisational and problem-solving skills, capable of working independently or as part of a team while consistently meeting deadlines.
Customer Account Manager - Civica Medical Billing and collection
(2024-06 - 2026-05)
Responsible for managing a high volume of customer enquiries via telephone and email, ensuring every query was handled efficiently and professionally. Processed invoices, managed credit control activities, and liaised with customers and insurance companies to minimise outstanding debt. Maintained accurate customer records while handling confidential information in compliance with company policies and GDPR requirements.
Worked closely with internal departments to resolve account queries, provide tailored solutions, and deliver excellent customer service while consistently meeting performance targets and deadlines.
Receptionist - Bupa Dental Care
(2024-01 - 2024-06)
Responsible for meeting and greeting patients, providing great first impression. Booking and amending appointments, answering telephone calls and updating patient records. I also handle payments, and am responsible for end of day reconciliation checks.
In addition to this, I process patient insurance claims, ensuring accurate data entry. All my duties involve accessing sensitive information whilst maintaining patient confidentiality. Additional responsibility includes supporting the Practise Manager and clinic team with the smooth running of the practice.
Administrator - Amersham Free Church
(2022-01 - 2024-01)
Provided comprehensive administrative support to the Ministers, Church Secretary, Treasurer and Elders, ensuring the smooth day-to-day running of the church office. Acted as the first point of contact for telephone, email and face-to-face enquiries, managed room bookings and meeting schedules, prepared invoices, maintained financial records, and assisted with Gift Aid administration. Produced correspondence, organised documentation, maintained confidential records and supported community events while delivering a professional and welcoming service to visitors and volunteers.
Content & Leaflet Creator - Jesus Tower of Hope Ministries
(2017-09 - 2022-01)
Worked with church leaders and members to design and produce promotional materials, including leaflets, wedding programmes, business cards and other communication resources. Gathered design requirements, created engaging content and ensured all materials reflected the organisation's objectives while meeting agreed deadlines and maintaining a high standard of presentation.
Front Office Receptionist and Manager - The Tooth Place Dental Clinic
(2011-02 - 2015-08)
Managed all aspects of the front office, ensuring the smooth operation of reception services in a busy dental practice.
Responsibilities included welcoming patients, scheduling appointments, maintaining confidential patient records, processing payments, preparing daily financial accounts, managing stock levels and ordering supplies. Handled customer enquiries professionally, resolved issues promptly, and supported the dental team by maintaining efficient administrative processes while consistently delivering a high standard of customer care.
Diploma in Front Office Management - Sacret Heart Convent College, India (2010 - 2011)
Secondary School Certificate - Arya Girls Senior Secondary School, India (2005 - 2010)
