Swati Srivastav

Results-driven professional with 8+ years of experience spanning talent acquisition, client relationship management, and operations across blue-chip organisations including Amazon, Barclays, and Ramsay Health Care. Proven track record managing high-volume workloads in fast-paced, target-driven environments — sourcing and placing candidates, building lasting client relationships, and consistently delivering against KPIs. Experienced in end-to-end recruitment across HR, business support, and operational functions.

Now seeking to bring this diverse commercial background to a consultative recruitment role at Hays, with a particular focus on the Norfolk temporary staffing market.

Academic Support Assistant - University of East Anglia

(2025-09)

• Managed 30–50 student cases weekly, triaging queries and resolving issues efficiently — directly comparable to managing a busy temp desk with multiple live vacancies
• Built strong working relationships with students, academic staff, and professional services teams across the university
• Streamlined case documentation processes, reducing turnaround time by 20% through process improvement and proactive communication
• Delivered consistently high service standards in a fast-paced environment with competing priorities

Fraud Analyst - Barclays

(2024-09 - 2025-03)

• Handled 60+ cases weekly in a high-pressure, target-driven environment — meeting strict SLAs while maintaining regulatory compliance
• Communicated complex decisions clearly to stakeholders, requiring confidence, resilience, and precision under pressure
• Demonstrated the consultative communication skills essential to advising clients and candidates in a recruitment context

Talent Acquisition Manager - HCAPs

(2023-03 - 2024-04)

• Managed full end-to-end recruitment across HR, marketing, and business support functions — directly aligned with Hays' temporary desk focus
• Reduced time-to-hire by 25% by refining sourcing strategies, improving candidate screening, and strengthening hiring manager relationships
• Handled multiple simultaneous roles across different functions, maintaining quality of hire and consistent delivery against targets
• Conducted competency-based assessments and built strong pipelines of qualified candidates to meet business-critical deadlines
• Collaborated closely with hiring managers to understand requirements, manage expectations, and deliver a consultative recruitment service

HR Analyst / People Operations Analyst - Ramsay Health Care

(2022-03 - 2023-03)

• Processed 30+ applications weekly through full onboarding and compliance lifecycle, ensuring 100% documentation accuracy
• Supported candidates and employees with queries across the hiring journey, delivering an excellent candidate experience
• Maintained detailed HR records using SAP HCM, demonstrating strong systems proficiency and attention to compliance

Vendor Account Manager - Amazon

(2016 - 2020)

• Managed a portfolio of 30–50 vendor accounts, resolving queries, driving satisfaction, and owning the relationship end-to-end — core skills directly transferable to a client-facing recruitment desk
• Resolved financial disputes and improved operational efficiency by 20%, demonstrating a commercially minded, solutions-focused approach
• Built trusted long-term relationships with clients through proactive communication, reliability, and consistent delivery
• Operated in a fast-paced, metrics-driven environment with individual targets — comparable to a commission-based recruitment desk

Postgraduate - International Business - University of Hertfordshire (2023)