Syed Bilal Haider

Professional and reliable Civil Enforcement Officer with over 4 years’ direct experience in parking enforcement, public service, and conflict resolution. Committed to upholding regulations with integrity, fairness, and empathy. Proven ability to work independently, follow procedures accurately, and remain calm and respectful in challenging situations.

Dedicated to serving the community and representing the authority with a positive, approachable manner. Resident of Luton with good local knowledge.

Civil Enforcement Officer

(2022-03)

• Patrol assigned enforcement areas, identifying and recording parking contraventions accurately and consistently
• Issue Penalty Charge Notices (PCNs) in full accordance with council policies and legal standards — ensuring all details are correct and procedures followed at all times
• Deliver excellent customer service: assist members of the public, provide directions, explain regulations clearly, and respond to queries and concerns professionally
• Maintain composure in difficult situations — defusing tension, listening respectfully, and communicating without confrontation
• Complete digital logs, reports, and records accurately and promptly
• Promote a positive public image — approachable, impartial, consistent, and respectful to everyone
• Manage own time and route efficiently, working independently across the area

Field Officer

(2015-06 - 2022-02)

• Provided information, guidance, and support to the public — building strong communication and interpersonal skills
• Organised and delivered training sessions, workshops, and community events
• Collected, maintained, and submitted field data and records with accuracy and attention to detail
• Collaborated with teams and stakeholders to meet targets and deliver services
• Resolved enquiries and issues face-to-face — developing patience, listening skills, and problem-solving abilities

MSc (Hons) - Agriculture - University of Poonch (2015)

BSc (Hons) - Agriculture - University of Azad Jammu & Kashmir (2012)