Syed Imran Hoque

Highly motivated Accounting and Finance graduate from SOAS University with a 2:1 Honors, possessing a strong foundation in financial principles, tax knowledge, and analytical skills. Proven experience in customer service, team leadership, and managing operations. Strong organizational skills and attention to detail, with a proactive approach to problem-solving.

Customer Support Advisor at HeliosX (2024-01 – Present)

• Serve as the primary point of contact for customers, providing assistance via email, phone, live chat and social media channels.
• Collaborate with pharmacists and clinicians to ensure high-quality customer care and compliance with clinical standards.
• Handle customer inquiries and resolve issues efficiently, ensuring timely and accurate responses across multi-channel platforms (e.g, Zendesk)
• Collect and analyze customer feedback, providing insights to senior agents and team leads to enhance service quality.
• Support onboarding and training of new hires, sharing expertise and ensuring consistency in customer service delivery.

Hybrid Branch Manager at WeBuyAnyCar (2024-10 – Present)

• Led a team in daily operations, driving performance to meet key metrics and financial targets.
• Managed financial transactions and customer agreements, ensuring accuracy and compliance with financial regulations.
• Handled customer disputes and resolved complex issues, enhancing customer satisfaction and retention.
• Analysed sales data and prepared reports to inform strategic decisions, improving operational efficiency.

Delivery Driver at Asda (2021-06 – 2024-10)

• Engage directly with customers, providing exceptional service while managing complex customer support situations, ensuring smooth deliveries.
• Efficiently resolve logistical challenges and maintain regular communication with route dispatchers, demonstrating resilience and adaptability.
• Contribute to store operations by analysing daily metrics and reporting on performance, highlighting attention to detail under time pressure.

Customer Support Team Leader at Sakhi Services LTD (2021-01 – 2023-12)

• Led a team to provide high-quality customer support, resolving complex queries with CRM systems (Zendesk, Slack) and delivering timely reports on performance.
• Proactively identified and solved operational problems, focusing on efficiency and improved customer satisfaction.
• Participated in weekly business meetings to align cross-functional efforts, displaying leadership and communication skills critical for senior business collaboration.
• Analysed service performance, producing actionable insights to improve team effectiveness and operational processes.

Accountant Assistant at RUNU & CO GROUP (2018-06 – 2018-08)

• Assisted in preparing month-end closing entries and maintained accurate financial records, demonstrating strong attention to detail and tax knowledge.
• Handled vendor inquiries and tax-related queries, showcasing an understanding of tax systems and the importance of compliance.
• Analysed financial statements to support business decisions, developing strategic insights that are key to working with large corporations and resolving tax disputes.
• Managed data in Excel and reconciled accounts, demonstrating the technical skills needed for handling complex tax cases.

BSc in Accounting and Finance – SOAS University of London

BTEC Level 3 in Business Extended Diploma – Stanmore College

GCSEs – Kingsbury Highschool