Key Competencies
- Service Transition
- Change & Risk Management
- Service Operations Management
- Software Defined Networking
- people management skills
- Release Management
- Project Management (Waterfall & Agile)
- Managed Services
- LAN / WLAN Infrastructure
- Leadership
- Problem-solving
- Rollout and Delivery
- Vendor Management
- Business Continuity
- Coach and Mentor
Key Achievements
- Lead the successful deployment, functional, operational testing and launch of $75million triple play services (Data, Voice, IPTV) infrastructure project for Wateen Telecom, Operation processes & Quality Management based on eTOM/ITIL.
- As Service Transition Manager, played key role in providing business, Technical and Operations Readiness support to the new Releases and multiple projects successfully tested and handover to operation with appropriate trainings
- At stc Bahrain, International and national POPs expansion and enhancement project worth $3 Million, that enabled business sector to grow revenue by ~22% in the year.
- Redesigned procedures in Service Delivery and Service Management to accelerate implementation and reduce service delivery time by 32%.
- Played key role in Mobile and Fixed Number Portability enablement project for Zain Bahrain to comply with regulations.
- Accomplished mobile and fixed line Zain Network swap project ($23million TCV) with minimal service disruption, ensuring agreement on acceptance criteria of seamless service transition, monitoring during warranty period
- Business Process Redesign and team coaching at Zain Bahrain to improve customer satisfaction, achieved 80% improvement.
- Implemented & migrated 700+ users for Bahrain Gas, largest UCaaS stcOne's customer, conduct comprehensive feature testing, user and admin training and acceptance from customer.
Career Progression
Designation: Service Delivery/Transition Specialist
Company Name: stc Bahrain
Tenure: Oct-2020 till April-2023
Location: Kingdom of Bahrain
- Accountable for end-to-end national and international connectivity deliveries, service acceptance and trigger billing.
- Collaborating with Solution Architects and project SME’s to determine technical and operational readiness requirements ensure timely completion of all activities Before Go Live, Go Live & warranty phase.
- Tracking and logging actives and update progress, Reporting progress in weekly review meetings with stakeholders.
- Supervise incoming and outgoing material from wholesale store and make sure that all process is in place.
- Contribute in planning and execute wholesale special project i.e. INOC, Salesforce implementation, Data reconciliation, continual improvement.
Major Achievements & Projects
- Recommendations and prepared implementation strategy network POP expansion for src Wholesale.
- Migration and stcKSA POPs
- Successfully delivered international connectivity with partners and customers i.e. BT, Orange, Etisalat, DU, AWS, stc KSA, TATA, Infonass, TTI, China-telecom, BIX, DE CIX, AMS IX, UAEIX.
- Delivery and Hardware Inventory management, process enhancement and management for wholesale unit.
- Facilitation and resource arrangement for co-location clients in stcBH data center (Radian Arh, PCCW, BT, stcKSA etc.).
Designation: Enterprise Service Delivery & Service Transition Manager
Company Name: stc Bahrain
Tenure: Sept-2017 till Sept-2020
Location: Kingdom of Bahrain
- Responsible for service delivery/Project Management of ICT solutions for Enterprise customers.
- Feasibility and delivery planning and execution for customer requirements i.e. IT infrastructure, Data Connectivity, Internet, Voice over various technologies.
- Customer liaison, project coordination and updates.
- End to end testing validation, handover and acceptance to the customer, and trigger billing.
Major Achievements & Projects
- Process enhancement and development with Seibel team 100% improvement in delivery rate per week.
- 12 months of deputation in network to improve enterprise delivery process /automation.
- Bahrain Election 2018 resilient connectivity for country wide sites and CIO office.
- Project Delivery, AMEX Int. Connectivity Project.
- BBK/AlSALAM Surveillance / Connectivity Project.
- Hosted Voice Solution, Macfee Security Solution.
- Almoyyad migration, Red Teg Project, US NAVY intl connectivity.
Designation: SME (Service Transition Lead)
Company Name: Mobitel Bahrain (Deployed at Mena Telecom for Huawei Managed Services)
Tenure: Nov-2015 till Sept-2017
Location: Kingdom of Bahrain
- Providing Business, Technical and Operations Readiness support to the Mena telecom team, delivery of Wimax to LTE migration.
- Designed IT service support model in agreement with on/off shore service delivery teams
- Draft detailed service transition plan before each major release,
- Track, measure daily & weekly reporting to Huawei & Customer management on technical readiness portfolio reports on current progress and next activities
- Defined knowledge transfer & training plans for the technical and operations support teams, utilizing in-house training team, project SME’s
- Enabled new alerts and monitoring system following a proactive operation approach to identify any errors & service risk at early stages
- Worked with Service transition management team and provide support to deliver against business, technical & operations readiness acceptance criteria, to enable the teams to accept and release the updated services into live operations.
- Coordinate with Huawei test & menatel UAT teams, Arranged service rehearsal test plans execution timely
- Negotiated and facilitate post go-live warranty support requirements with key project/support stakeholders.
- Coordination with Program, Project, Solution and Operation teams (IM/CM/PM/SD) during release management different phases (Before Go Live, Deployment, and Warranty etc.)
- Lead Service handover forum & ensure smooth service transfer New Delivery > BAU (Huawei Project > MS Operation)
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Major Achievements (Huawei Technologies, MS project Menatelecom)
- Migration from WiMax to LTE, acceptance testing and handover.
- Implementation of various customers VoIP service solutions over WiMax, LTE, Microwave, and fiber access.
- Improving ticket closure with in KPI, faster implementation of service to customer.
Designation: Core Network Specialist (Transition Project Manager)
Company Name: Mobitel Bahrain (Deployed at Mena Telecom for Huawei Managed Services)
Tenure: July-2008 till Nov-2015
Location: Kingdom of Bahrain
- Part of Core network teams, responsible to manage and maintain core network.
- Core Network management, maintenance, configuration, all elements, routers, switches and access control policies.
- Review and update service transition plan for major release to ensure timely completion of all activities Before Go Live, Go Live & warranty phase
- Defining acceptance criteria ensuring business/IT Readiness, Impact Assessments and change management,
- Handle service-engineering task between business units and suppliers.
- Conducting regular training to NOC/helpdesk staff including team building and development.
- Traffic measurement supervision and analysis expansion planning and implementation.
- Managing Cisco support contract on behalf of Zain Bahrain.
Major Achievements and Projects
- Managing Network swap from NSN to Ericsson; active role in all phases of project from installation and go live equipment installation powering and ATP for MPBN CS/EPC Ericsson.
- Initiate SBC project, RFP response reviews, proposal comparative statement, cost negotiation, successfully launch with new node, achieved ROI within 12month.
- Active participation in swap proposal reviews and feature mapping and dimensioning exercise, planning integration for coexistence of both (NSN/Ericsson) network and then cutover.
- Fixed line access swap form 16d (Redline) to 16E (Huawei), CPE customization with Huawei for 16E.
- Number portability for Mobile & Fixed, Integration of Core network with IT for Provisioning/billing. (SOAP/FTP). Automation of health check and Statistical, other report.
- E2E QoS implementation, VCM Tilgin CPE management operation and upgrade.
- Successful Integration of Cisco CVP call center with Cisco BTS
- Conduct various training sessions with NOC, HD, and call center about network, and standard procedures.
Zain Group activities: (Active Member of Zain Group SWAT team for Core)
- Zain Touch Lebanon: Core network audit identification of issues in configuration/design/dimensioning/ identification of process gaps/ offsite support and on site presentation and explanation to Core/Access team.
- Zain Sudan MNP Project: consultancy and solution review and recommendation.
- IMS (IP Multimedia Subsystem): Blue print review and recommendation.
Designation:
Projects Lead South Region (Assistant Manager CORE Engineering)
Company Name: Wateen Telecom
Tenure: July-2005 till July-2008
Location: Pakistan
- Join company as pilot team member for WiMax rollout in 16 Cities, and implementation of Rel 7 Motorola IMS based
- Converged Multiservice Network Core.
- Lead member of launch team participate POC Core sites functional, operational, End to End testing agree on ATP perfumed UAT and ORT with Motorola team.
- Managing LDI operations ATM/MPLS Backbone Sub Mesh (Nortel Passport PVG) & Cisco MGX 8880 for Voice over ATM and Data Connectivity over FR.
- Responsible for complete LDI operations with SLA of 99.999% service availability in south region consist of 4 major cities of Pakistan (KHI, QTA, SUK, HYD).
- Managing operations of Prepaid Calling Cards, Interconnects, Data Links, Management Links, and International Interconnects VIA Satellite Earth Station, DCME.
Major Achievements and Projects
- Deployment of CMSN (RAN & CORE), Commercial Launch of Wateen, and Planning for new phases.
- Site acquisition, site sharing negotiation with Govt. and other agencies and site owners and group company.
- RAN Rollout at South (Karachi, Hyderabad, Quetta, Sukkur).
- Successfully secure Commencement certificate for Wateen WiMAX Project from Pakistan Telecom Authority (PTA).
- Conduct Orientation Workshops for regional Sales teams, Techs and new joiners.
Designation:
Assist. Manager Network Operations
Company Name: National Telecom Corporation
Tenure: May-2004 till Apr-2005
Location: Pakistan
Designation: Senior Support Engineer
Company Name: NATIONAL ENGINEERS (NETS International)
Tenure: Sep-2000 till May-2004
Location: Pakistan
Designation: Computer LAB Assistant
Company Name: THE CITY SCHOOL HEAD OFFICE
Tenure: Dec-1999 till Sep-2000
Location: Pakistan
Designation: Assistant Engineer
Company Name: FM -100 PAKISTAN
Tenure: Aug-1998 till Dec-1999
Location: Pakistan
