Admin & Recruiter - Home Instead Croydon & Dulwich - Croydon, Surrey
(2021-11)
- Sourced candidates via Indeed and managed internal recruitment from screening to onboarding
- Maintained detailed staff files with all compliance documentation
- Sent references and tracked candidate status
- Answered and routed calls, responding to inquiries with professionalism
- Assisted managers with meeting preparation and documentation
- Managed internal communications, created meeting agendas and invitations
- Coordinated staff events and handled logistics
- Ordered office supplies and managed supplier relationships
- Prioritised internal communications to minimise disruptions
- Scheduled and organised appointments and meetings
Admin Officer - Brook Street (The Insolvency Service) - Croydon, Surrey
(2023-12 - 2024-07)
- Provided high-level administrative support in a government department dealing with insolvency and financial matters
- Managed sensitive documentation with accuracy and confidentiality
- Processed and organised insolvency case files using internal systems
- Communicated with stakeholders and the public via email and phone to provide case updates and request additional documentation
- Supported case officers and managers with data entry, file management, and compliance monitoring
- Handled incoming correspondence, scanned and digitally archived official paperwork
- Ensured data integrity and followed all regulatory and departmental guidelines
Nursery Practitioner - Olive Tree Nursery - Croydon, Surrey
(2019-09 - 2021-11)
- Maintained strong relationships with children and parents, promoting well-being
- Followed EYFS curriculum, designing age-appropriate educational activities
- Maintained a safe and hygienic environment, disinfecting toys and play areas
- Ensured compliance with child care regulations and safeguarding procedures
- Managed feeding, nappy changes and kept detailed daily records
- Supported children's development through structured learning and play
- Communicated children's progress regularly to parents
Retail Assistant - H&M - Croydon, Surrey
(2014-05 - 2016-12)
- Provided outstanding customer service and product advice
- Managed till transactions and reconciliations
- Maintained merchandising and display standards
- Processed deliveries and restocked inventory
- Promoted offers and loyalty programmes effectively
Call Centre Agent - Al Khair - Croydon, Surrey
(2014-03 - 2014-11)
- Handled inbound and outbound customer calls professionally
- Achieved sales targets through telephone outreach
- Resolved customer complaints efficiently
- Mentored junior staff and shared best practices
- Improved KPIs through excellent service delivery
