Estate Services Team Leader - Notting Hill Geneses Housing Association (Stratford Halo) - Stratford, London
(2018-07 - 2025-12)
- Preparing week and end working rote.
- Recording waste management strategy.
- Weekly team meeting with other Team Leaders.
- Quality inspection monitoring buildings.
- Material monthly stock taking.
- Place orders for new stock for site.
- Recording Weekly fire alarm testing.
- Staff 1-2-1
- Arranging daily minor repairs maintenance jobs for estate staff.
- Imputing jobs raised & completed on workwise data.
- Imputing estate services KPI on data.
Estate Officer - Geneses Housing Association (Stratford Halo) - Stratford, London
(2016-08 - 2018-06)
- Daily external estate cleaning.
- Removing bulk rubbish
- Moving paladin bins on the Estate.
- Checking monitoring monthly buildings Inspection
- Changing defective communal & residents light bulbs.
- Weekly fire alarm testing.
- Void clearance.
- Daily minor repairs maintenance in communal area
Estates Coordinator - London Borough of Islington Council - Islington, London
(2016-02 - 2016-04)
- Coordinate & Manage my patch.
- Manage Caretaking team of 20 staff.
- Manage 2 Quality Assurance Officers.
- Attended monthly Estate Inspections with TRA.
- Daily visit / checks & inspect quality of staff duties / work to my estates patch.
- Monthly 1-2-1 with Quality Assurance Officers.
- Arranging site meeting to get quotes from contractors regarding repairs etc.
- Respond to complaints from Councillors residents and TRA reps.
- Attend TRA monthly evening meetings.
- Take phone enquires relating to my patch.
Services Contracts Manager - Property Services department - Newlon Housing Association - London
(2014-10 - 2015-08)
My main responsibilities were to manage all the cleaning, grounds maintenance, security and concierge contracts covering 7,500 properties. Be the first point of contact regarding any contract issues
- Reviewing contracts. Dealing with any complaints from residents regarding any of the above contracts
- Visiting / checking on contract's services delivery to schemes in 6 borough's where the HA has properties -Tower Hamlets, Hackney, Islington, Enfield, Waltham Forest, Haringey
- Responsible for health and safety requirements for a safe working environment
- Use ipos imputing contractors invoice's on the data system for payment. Working with finance/ Purchas ledger team. Hold monthly contractor's meetings with contractor's
Premises Supervisor - Cultural and Community Development Service - London Borough of Lewisham Council - Lewisham, London
(2014-02 - 2014-03)
I have been employed through an agency to work at Lewisham Council to help the department going forward for their new structure
- Main duties were to complete risk assessments / H&S issues in regards to the 9x Buildings that are direct managed by the Lewisham council and 5 Caretakers, and I Premises Officer
- Other responsibilities were to send out the staff weekly rotas, team meeting, Health & Safety issues / PPE etc
- Responsible for the 9x Premises Management Organisations and 15x Third Sector Managed Community Buildings.
Maintenance Supervisor - Tower Hamlets Schools - Bouygues Energies and Services FM UK - Tower Hamlets, London
(2011-07 - 2014-01)
My main responsibilities were to carry out daily, weekly monthly PPM and reactive maintenance throughout the buildings in four Secondary schools. Supervise a team of cleaning staff. Be the first point of call for all contractors, arrange for all contractors to complete the permit to work, site induction, health and safety chair and rep for Tower Hamlets contract in the school. Conduct weekly conference call, introduce deep clean programme.
- Liaison on all HR issues, administration and school staff, including school premises manager daily. Maintain records of equipment, tools, stores and materials in a well organised way ensuring that appropriate quantities of materials are maintained at all times
- Management of all HR issues, overtime, sickness and holiday for all staff and approve and submit the relevant forms to HR at the required times collating and overseeing the daily management of records and logs relating to all aspects of the day to day running of the contract
- Attend evening and weekend out of hours call outs. Attended (November 2013) IOSH Managing Safely course (ROSPA) (certificate awarded December 2013)
Estates Services Manager - Island Homes / One Housing Housing Association - London
(2005-12 - 2010-11)
Responsible for company and health and safety requirements for a safe working environment. Accountable for the results and rectification of any issues arising as a consequence of the formal audit commission inspection. Exercise strong financial management and budgetary control. The role incorporated a financial budget of £1,000,000, for which I was responsible.
- Ensuring an up to date training program is in place. Manage the day to day service delivery of all 4 teams. Manage and deliver estates services as required by the residents, within specific KPI's
- Ensure best value for money within RSL private sector and deliver a high standard of customer care. The essential element of this role was the ability to communicate effectively with residents of all ethnic backgrounds, all staff, public and other professional agencies including working closely with the Metropolitan Police and London Fire Brigade
Caretaking Team Leader - London Borough of Tower Hamlets Council - Tower Hamlets, London
(2001-09 - 2005-12)
Responsible for company and health and safety requirements for a safe working environment. Accountable for the results. Exercise strong financial management and budgetary control.
- Ensuring an up to date training program is in place. Manage the day to day service delivery of the Caretaking teams. Manage and deliver estates services as required by the residents, within specific KPI's
- Ensure best value for money within RSL private sector and deliver a high standard of customer care. The essential element of this role was the ability to communicate effectively with residents of all ethnic backgrounds, all staff, public and other professional agencies including working closely with the Metropolitan Police and London Fire Brigade. ASB officers / estate officers/ and resident groups
Residential Caretaker - London Borough of Tower Hamlets Council - Tower Hamlets, London
(1987-02 - 2001-09)
Main responsibility was the day-to-day management of the Estates Services, managing, monitoring and training all personnel to ensure that customer service remained a priority. This included the effective management of two caretaking teams, Horticulture/Ground Maintenance team, Concierge team, and Handy man maintenance repairs team - a total of 30 front line staff.
- Liaised with personnel, contractors and agencies other departments HR, finance, residents, TA groups as required. Ensure best value for money within RSL private sector and deliver a high standard of customer care. Focus on continual improvements within the estates services and to bench mark with other RSL
- Continually recruit and manage a team of 30 front line estates services staff. I have lived in Tower Hamlets for 29 years and for the last 24 years lived on one of the estates that I was responsible for in Docklands East London
- Living on the estate gave me first-hand experience of the needs of the residents whose priorities were estate services and repairs
- Other key responsibilities and skills included health and safety awareness of staff, residents and the general public, ground maintenance and estates cleaning management staff management and staff monitoring.
