French learning - Self-employed
(2015-06)
HR Assistant - Centre of Geography and the Environment, University of Oxford - Oxford
(2014-10 - 2015-03)
Temporary contract
- Answer all queries by phone, e-mail, correspondence and in-person
- Ensuring paperwork for new employees is complete, including Right to Work documentation, and preparing contracts
- Processing casual payroll forms on a monthly basis
- Maintaining up-to-date staff records
- Requesting and distributing university staff cards
- Assisting the HR Officer with the recruitment process (inviting people to interviews, booking and arranging interview rooms, preparing all the paper work for members of the panel, greeting candidates and assisting with interview tests)
- Following the recruitment procedure through CORE e-recruitment (advertising posts, generating shortlisting and interview packs, monitoring and responding to candidates, ensuring e-recruitment records are kept up-to-date
- Maintaining sick and leave records of staff
- Making sure the probationary review procedure is followed
- Maintain personnel records and the HR filing system (both electronic & hard copies)
Receptionist - Wellcome Trust Centre for Human Genetics, University of Oxford - Oxford
(2014-07 - 2014-12)
Temporary contract
- Receiving all visitors and contractors and maintaining the access control system
- Taking all incoming calls and transferring to the staff/departments concerned
- Recording and issuing parking permits to visitors and contractors
- Monitoring incoming emails, post and deliveries
- Monitoring room bookings
- Dealing with enquiries from visitors and staff
- Assisting the administration team
Receptionist and Assistant to Manager - Victoria House Hotel, Oxford - Oxford
(2013-06 - 2014-04)
Maternity cover post
- Meeting and greeting customers
- Managing staff (receptionists, night porters, catering staff, housekeepers)
- Recruiting, training and supervising staff
- Responding to customer requests, complaints and comments
- Dealing with contractors and suppliers
- Supervising maintenance, supplies and renovation of the hotel
- Ensuring security is effective
Medical Receptionist - Surgery Sandrine Paille-Barrere, Principality of Monaco - Monaco
(2012-01 - 2013-05)
- Book appointments accurately and appropriately, initialling data entries
- Greeting patients politely and ensuring that the appointment system is run efficiently, monitoring the flow of patients to and from consulting rooms, managing queues through telephone and face-to-face interaction
- Enter requests for home visits into the day book, including all relevant information
- Ensuring rooms have adequate supplies
- Keep reception areas clean and tidy
Customer Service Representative - American Express, ICC Bank Servicing - Brighton
(2008 - 2011-10)
- Developing steady and strong professional relationships with our customers
- Dealing with administrative duties and responding to all enquiries from banks & account holders related to: New application forms, Bank changeovers, Late payment charges, Credit balance refunds, Disputes & fraudulent charges, New cards, Billing queries on statements, Credit matters related to American Express accounts
