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Experienced operations and customer service professional with over 10 years of leadership experience in fast-paced hospitality and telecom environments across the UK. Skilled in administration, customer service, reporting, and operations management.

Customer Service / Manager - Dixy Chicken - Birmingham

(2014-01 - 2026-01)

Supervised restaurant operations including staffing, inventory, and customer service.

• Managed daily reporting tasks and ensured smooth operational workflow.
• Trained and supported new employees in customer service and operational procedures.
• Maintained high customer satisfaction in a fast-paced environment.

Customer Service / Manager - Roscoes - Birmingham

(2018-01 - 2022-01)

Managed front-line service operations and supervised staff teams.

• Resolved customer issues efficiently and maintained service quality standards.
• Prepared shift schedules and improved workflow efficiency.

Customer Service Assistant - Chicken Express - London

(2012-01 - 2014-01)

Provided direct customer support and handled transactions accurately.

• Maintained cleanliness and organization in high-volume service areas.

Manager - Dixy Chicken - London

(2011-01 - 2012-01)

Led day-to-day operations, staff supervision, and sales activities.

• Monitored stock levels and prepared reports for management.

Telesales Representative - QAG Telecom

(2010-01 - 2010-12)

Conducted outbound customer calls promoting telecom services.

• Maintained customer records and assisted with administrative processing.

B.Com - University of Karachi

Intermediate (HSC)

Matriculation (SSC)