Full-Time Carer at Hyde Bangla Welfare (2025-04 – Present)
Provide full-time care and support to vulnerable patients in the local community, assisting with medication administration and daily living activities to promote independence and wellbeing.
- Support patients with safe handling of medication, ensuring doses are taken correctly and on time, reporting any concerns to healthcare professionals.
- Build trusting relationships with patients and their families, providing emotional support and clear communication to meet individual needs.
- Maintain accurate, confidential patient records in line with safeguarding and data protection policies. Maintained 100% accurate client records and documentation using Salesforce CRM, ensuring seamless continuity of service across teams.
Picker Packer at Oushk Pharmacy (2025-12 – 2026-04)
- Accurately picked and packed medication orders including Mounjaro (Tirzepatide) weight-loss treatments, ensuring correct labelling and packaging for dispatch.
- Worked alongside pharmacists and dispensary teams to support the efficient delivery of pharmacy processes, maintaining a high level of attention to detail to ensure safe dispensing of medication to customers.
- Managed high volumes of orders in a fast-paced environment, consistently meeting accuracy and productivity targets.
- Demonstrated competence in handling prescription items and following strict procedures to maintain quality and safety standards.
Customer Service & Onboarding Advisor at Project Solar UK (2025-03 – 2025-11)
- Served as first point of contact in a busy call centre, managing high volumes of inbound enquiries while consistently meeting performance targets for response times and customer satisfaction.
- Onboarded new customers by providing clear guidance on systems and processes, demonstrating strong communication skills and contributing to a positive, high-performing team environment.
- Developed excellent multitasking and prioritisation skills, maintaining quality standards while handling complex, fast-paced queries.
- Documented all interactions in Salesforce CRM for accurate tracking and follow-up, demonstrating meticulous attention to detail and database proficiency.
