Taia Martindale

Customer Service Advisor with 5+ years experience

Talent

20 Perry Street, Maidstone, Kent ME14 2RPMember since June 30, 2026

Excellent attention to detailCleaning and hygiene standardsLaundry and household organisationTrustworthy and reliableTime managementAbility to work independentlyAdministrative supportCreative problem solvingCash handlingComplaint resolutionData entrySoftware applications

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Excellent attention to detailCleaning and hygiene standardsLaundry and household organisationTrustworthy and reliableTime management

About

Successful customer service advisor with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Reliable and hardworking professional with over five years' experience in customer service and administration.

Known for being organised, trustworthy and maintaining high standards in every role. Through dog grooming training and previous employment, have developed excellent cleaning, hygiene and organisational skills, with a strong eye for detail. Enjoy helping others, take pride in work and am looking for a part-time housekeeping role where I can make a positive difference to a family's home.

Experience

Customer service representative - Atlanta Group - Maidstone, Kent

(2024-03)

Answered customer telephone calls and arranged getting the motorbike insurance they were looking for.
Assisted customer with any queries they had and helped them to the best of my ability.
Resolved customer issues effectively, using conflict resolution techniques.

Customer service advisor - Agilisys - Maidstone, Kent

(2022-07 - 2024-02)

Answered customer telephone calls promptly and improved on-hold wait times.
Assisted customers with varying questions using product knowledge and service expertise.
Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
De-escalated aggressive behaviour using effective conflict resolution techniques.
Processed data in strict adherence to General Data Protection Regulations (GDPR), Data Protection Act (DPA) and Information Governance Policy.

Learning support assistant - Bower Grove School - Maidstone, Kent

(2021-09 - 2022-07)

Worked with lead teacher to diversify instruction for varied needs and learning modalities.
Offered calm and focused conflict-resolution, defusing problematic behaviour with compassion and emotional intelligence.
Cleaned and tidied classroom areas to reduce clutter and prohibit hazards.
Maintained meticulous student records, enforcing compliance with data security and reporting requirements.
Led games and activities related to daily lessons to help reinforce learning concepts.
Worked with students on academic and social challenges, modelling empathy and perseverance.

Receptionist - KSSCRC - Gravesend, Kent

(2018-10 - 2019-12)

Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
Collected and distributed incoming mail, employing strict confidentiality throughout.
Answered several telephone calls per day, compiling detailed notes and promptly forwarding as required.