Taisa Araújo

Art and Visual Culture postgraduate with a commercially aware mindset, bringing a unique, intuitive perspective shaped by creative and cultural disciplines. Highly self-motivated and open-minded, with a strong ability to organise workload independently, adapt quickly to new environments, and continuously develop through reflection and self-improvement. Recognised for fast learning, and a thoughtful, people-centred approach across cultural institutions and retail settings.

Retail Assistant | Customer Service at Holland & Barrett (2024-12 – Present)

• Building strong rapport with customers by offering thoughtful, well-informed advice across sport, nutrition and beauty products, leading to an increase in NPS scoring.
• Overseeing stock and inventory processes to improve day-to-day efficiency, health and safety compliance, and support loss prevention through accurate stock monitoring.
• Working closely with team members to implement and uphold visual merchandising and product placement, enhancing the customer experience.
• Proactively adjusted my working approach during significant organisational changes, such as management restructuring to support team morale.

Volunteer | Marketing & Business Support at Museum of London Archaeology (MOLA) (2020-08)

• Supported the museum's digital engagement during the pandemic by thoughtfully analysing online interactions and considering how audiences connect with cultural content in changing circumstances.
• Reviewed engagement metrics to understand what was working well and shared insights with the team to help shape responsive, audience-focused approaches.
• Worked closely with the social media team, contributing ideas and learning from creative processes to support shared institutional goals.
• Assisted in developing clear, engaging content across digital platforms to help the museum remain accessible and connected to its audiences during a period of change.

Volunteer | Administrative Support at Victoria and Albert Museum (2019-08)

• Shadowed a Curator within the Theatre and Performance Department, supporting archival and cataloguing work with care and attention to detail.
• Assisted with organising and handling archival materials, developing strong organisational skills and respect for institutional processes.
• Conducted research and prepared materials for meetings and presentations, contributing to ongoing curatorial projects.
• Gained hands-on insight into museum operations, demonstrating adaptability and a thoughtful approach to visual and cultural material.

Volunteer | Administrative Support at Stratford Library (2017-06)

• Supported daily library operations by organising bookshelves to improve accessibility and maintain a welcoming public space.
• Assisted library users with enquiries, offering friendly, attentive customer service and clear information.
• Helped with book scanning and new library card registrations, developing confidence with administrative systems and digital tools.
• Worked as part of the library team to maintain cleanliness and order, showing reliability and attention to detail.

Master of Arts (MA) in Art and Visual Culture – University of Westminster (2024 – 2025)

Bachelor of Arts (BA) in History of Art – University of Cambridge (2020 – 2023)

A'Levels in English Literature, Philosophy, Psychology – Six21 (2019 – 2020)