Taiye Edomwonyi

Microsoft Dynamics 365 & Power Platform Consultant at Leonard Cheshire Ltd (2021-06 – Present)

Contracting role developing and customizing D365 solutions.

Experience developing and customizing D365 Customer Insights for Marketing, enabling data-driven marketing strategies and enhanced customer engagement.
Change100 Project implementation for Leonard Cheshire, A system for capturing and automating recruitment process.
Conducted business requirements analysis, solution design, configuration, and testing for D365 modules (D365 CE, Sales, Customer Service, Field Service, Project Service Automation, Marketing, Portals), while utilizing Power Platform to meet business needs.
Collaborated with cross-functional teams to deliver high-quality solutions within established timelines and budgets.
Provided end-user training and support, ensuring successful adoption of the solutions.
Created PowerApps and Power Pages to meet system business requirements.
Developed custom reports, dashboards, and workflows using Power BI and Power Automate to improve data visibility and automate processes.
Created custom applications and workflows to streamline business processes and integrated third-party services to enhance automation.
Ensured thorough testing of solutions before deployment and managed efficient deployment processes with IT teams.
Resolved issues related to D365, Azure DevOps, and CRM Development, ensuring smooth operations.
Integrated D365 with other systems like SharePoint, Azure, and third-party applications.
Designed and implemented CI/CD pipelines for D365 using Azure DevOps tools and methodologies.

Microsoft Dynamics 365 Senior Support Consultant/SharePoint Administrator at IXRM Ltd (2019-06 – 2021-05)

Contracting role leading end-to-end CRM implementation.

Led CE end-to-end implementation of the Transport For Wales Rail and Bus CRM Management Systems project, from requirements gathering through to successful delivery, ensuring alignment with stakeholder expectations and regulatory compliance.
Collaborated with cross-functional teams to gather and analyse business requirements, design CRM solutions, and deliver a fully integrated Dynamics 365 system supporting customer engagement and operational efficiency.
Troubleshot issues within the D365 system, conducting in-depth investigations and providing effective solutions.
Communicated with clients to understand issues and deliver prompt resolutions through various channels.
Configured D365 systems to meet client needs, customized forms, and created workflows.
Managed D365 environments, ensuring updates, stability, and security.
Documented solutions for future reference and shared knowledge with team members.
Handled SharePoint administration and customization tasks.
Utilized Power Automate to create flows and streamline processes.
Supported internal customers, delivering technical assistance as required.
Stayed updated with the latest D365 features and participated in training sessions and forums.

D365 Power BI Specialist at Hermes Delivery Services (2016-06 – 2019-05)

Contract role specializing in Power BI solutions within Dynamics 365 environment.

Proven experience developing Power BI solutions within a Dynamics 365 (CE ) environment, with deep knowledge of D365 data architecture, Dataverse, and Power Platform integration.
Strong understanding of Power BI Service, Power BI Desktop, and managing security and permissions using Azure Active Directory and role-based access controls in D365.
A passion for delivering clean, actionable visual insights using DAX, measures, and model optimisation techniques tailored to Dynamics 365 business processes.
Experience working with D365 datasets, virtual tables, and advanced data modelling techniques for performance optimisation and user-centric reporting.
Hands-on experience using SQL, DAX, and Power Query to transform, aggregate, and present D365 data in meaningful ways.
Familiarity with Agile methodologies and experience working in sprints to deliver reporting features and updates in sync with D365 product releases.
Excellent interpersonal skills with the ability to train, mentor, and support end-users and technical teams on Power BI within the Dynamics 365 context.
Strong planning, analytical, and organisational skills with the ability to work independently and manage competing priorities in a fast-paced environment.
A proactive, data-driven mindset with a continuous improvement approach to reporting and data quality in Dynamics 365.
A commitment to knowledge sharing, collaboration, and supporting the broader D365 reporting community.

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