Taja Mabery

Highly customer-focused and personable professional with extensive experience in retail, customer service, administration, and people support roles. Experienced in delivering exceptional customer service, building positive relationships, handling enquiries and resolving issues in fast-paced environments. Strong organisational and administrative skills, with recent experience supporting recruitment, onboarding, payroll, employee relations, and HR processes within a busy retail setting.

A reliable team player with excellent communication skills, a proactive approach to problem-solving, and a proven ability to work collaboratively to achieve business objectives and deliver outstanding customer experiences. Committed to maintaining high standards, supporting colleagues, and contributing to a positive and productive workplace.

P&C ADMINISTRATOR - Primark

(2026-02 - 2026-05)

• Delivering the P&C administration activities in your store demonstrating a high level of trust, collaboration, confidentiality, and diplomacy with all Colleagues.
• A generalist administrative role covering all area of P&C including - recruitment, onboarding, performance management, payroll, talent and succession, employee relations, engagement, and well-being.
• Supporting the Store Management Team and the Store P&C Business Partner to deliver the people agenda in-store.
• Reporting on P&C activities and keeping our KPIs on track.

SUPPORT WORKER - Morgan Hunt

(2024-12 - 2025-04)

• Providing high-quality, person-centred support to individuals with a range of needs, promoting independence, dignity, and wellbeing.
• Supporting service users with daily living activities, helping them achieve personal goals and develop life skills.
• Building positive and professional relationships with service users, colleagues, and external agencies to ensure effective support.
• Maintaining accurate records, completing support plans, and reporting any safeguarding or welfare concerns in line with organisational procedures.
• Assisting individuals to access community services, education, employment opportunities, and social activities to encourage inclusion and engagement.
• Promoting a safe and supportive environment while ensuring compliance with safeguarding, health and safety, and confidentiality requirements.
• Providing emotional support and encouragement, helping individuals build confidence and overcome barriers to independence.
• Working collaboratively with multidisciplinary teams to deliver tailored support and positive outcomes for service users.

SEN Teaching Assistant - FRCE Recruitment Group

(2018-10 - 2020-01)

• Prepared and adapted learning materials to meet individual student needs, incorporating input from speech and language therapists to improve engagement and outcomes.
• Supported students' physical, social, and emotional welfare, implementing strategies that enhanced classroom behaviour and emotional stability.
• Kept detailed records and attended review meetings, collaborating with professionals to track progress and adjust teaching methods.

SEN Teaching Assistant - NYK Recruitment

(2017-10 - 2018-12)

• Provided comprehensive care including hoisting, changing, and feeding for students with special needs, ensuring their comfort and meeting daily living requirements.
• Established and monitored educational targets for diverse learners, tracking progress and adjusting support strategies to achieve individual goals.

Carer

(2017-06 - 2017-10)

• Supported daily living activities and personal care for family members, including bathing, dressing, and medication, ensuring adherence to medical regimens and quality of life.
• Organised and managed a schedule of recreational and therapeutic activities for family members, incorporating exercise routines and cognitive exercises, enhancing mobility and cognitive function.

Retail Operative - Primark

(2012-09 - 2017-06)

• Delivered excellent customer service by addressing queries and resolving complaints professionally, enhancing overall customer satisfaction.

Sales Assistant - The Perfume Shop

(2011-07 - 2012-09)

• Processed customer transactions, including handling returns and refunds, ensuring accurate and efficient transactions while maintaining high customer satisfaction.

Career Break

(2010-06 - 2011-06)

• Maintained professional skills by actively engaging in job search strategies, applying for roles, and attending interviews, demonstrating endurance during a challenging period of career transition.

Voluntary Support Assistant - Eva Armsby Family Centre

(2010-03 - 2010-05)

• Maintained safety by regularly organising and sanitising play areas, ensuring a hazard-free environment for children’s activities and reducing potential accidents.

Shop Floor Assistant - Woolworth Ltd

Previous Roles

• Worked as a Shop Floor Assistant at Woolworth Ltd, managing inventory restocking, assisting customers with inquiries, and maintaining store cleanliness for an organised shopping environment.

Voluntary Helping Assistant - Residential Day Care Centre

Previous Roles

• Worked as a Voluntary Helping Assistant at the Residential Day Care Centre, supporting daily activities and providing care to residents, contributing to a supportive and engaging environment.

Sales Assistant - Mk One Ladies Fashion

Previous Roles

• Worked as a Sales Assistant at Mk One Ladies Fashion, handling customer transactions, offering fashion advice, and organising merchandise to enhance the shopping experience and drive sales.

BA (Hons) - Health Promotion with Public Health - London School of Science and Technology (E&C) (2019 - 2023)

BTEC Level 3 National Diploma - Health and Social Care - Tower Hamlets College (2011)

BTEC Level 2 First Diploma - Health and Social Care - Tower Hamlets College (2010)

BTEC Level 1 Introductory Diploma - Health and Social Care - Tower Hamlets College