Mental Health Support Worker
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I have a variety of customer service experience from retail to leisure, management and am currently under the NHS CAMHS team as a mental health support worker. I am extremely hard working and driven, always handling, and adapting to challenging situations quickly and skilfully. In all areas of work I have had to work towards deadlines.
I am committed to my career development in mental health, I am currently studying psychology and counselling with the hopes of doing a masters in systemic family therapy once I graduate. I have ways wanted to work with children and adolescents. In college I was also involved in a mentoring programme within my sixth form which encourages young pupils to come and talk to someone of their own age group with their challenges whether this be involved outside or inside the school which was strictly confidential.
Receptionist - Obaseki Solicitors
(2013-10 - 2014-07)
I had the delightful experience of working as a receptionist at a solicitor's firm for my work experience in college. I dealt with clients and their problems, answered phone calls and submitted bundles to the court. I have written attendance notes, submitted files on osprey and done money laundering checks.
I have also helped those who don't properly understand English how to fill out enquiry or legal aid forms. This enabled me to strengthen my customer service skills working in a team and dealing with customers and their enquiries efficiently.
Retail Assistant - Waitrose
(2014-11 - 2015-06)
Within my second year of college on my work experience placement I worked in Waitrose as retail assistant. Whilst being there I got to experience the different departments within Waitrose from ambient, operations and fresh. I worked there for 7months and enjoyed it a lot as I am a person that always likes to be up on my feet.
Whilst working there I had the opportunity to work in the different departments which gave me experience and a variety of skills also when dealing with customers. Overall, I would say that working there enabled me to grow more confident as I was given responsibilities and also improved my professionalism. Why this is, is because I was enabled to sit in on meetings and be a part of group meetings that took place in the early mornings of our shifts.
Also working as part of a team in order to meet an outcome for example the busiest times in the store are around lunch times and it was me and my teams job to ensure that the stock was out and filled before lunch time in which we could fill other areas. This enabled me to work on my time management skills not only this, but this enabled me to build on my problem solving skills which over time enabled me to adapt to t
Befriender / Namaste Care Project Volunteer - St Joseph's Hospice
(2015 - 2016)
There are more than one a people battle loneliness, some through bereavement and losing a loved one. Others are in the hospice and have no friends or family who visit them and are just alone all the time and lack social interaction. I started out as a befriender with my local hospice.
This was giving companionship which involved sitting talking to them and doing activities. The people that I would visit ranged in age group and I really enjoyed spending time with them and giving them that social interaction and companionship that they were lacking. I later underwent training to be a part of the Namaste Care project.
This was working with people that suffered from dementia. This involves sensory activities in a safe and comforting environment. It focuses on understanding the things that are personalised for clients under the namaste care project like and enjoy and what makes them feel happy and relaxed.
These activities are often meaningful and engaging. When visiting users under the Namaste project we would visit people in their homes, care homes, day centres, hospitals or at the hospice. I really enjoyed volunteering at the hospice.
My goal is always to help and to change lives. Wo
Fitness Centre Staff / Manager - Energie Fitness For Women - North Finchley
(2015 - 2016)
I worked an all-female's gym called Energie Fitness For Women based in North Finchley. I worked there for a year. Over that year I gained a load of skills doing various things. My job role included reception work, making calls, booking appointments, touring the gym, demonstrating and showing people how to use the machines, one to one appointments in which I would assess their eating habits, outreach engaging with people on the street, weighting and measuring clients and help set them goals to work towards.
I also gained managerial skills through running the building and keeping the business running smoothly when my boss was on holiday. I oversaw everything. I opened and closed the building. It was my job to ensure we continued to make sales and ensure everything was intact and this was throughout the year in which I worked there.
Receptionist / FOH Manager / Finance and Admin Manager / Human Resource Counsellor - Everyone Active - Elephant and Castle, Surrey Quays
(2016-09 - 2021)
I am currently working at a leisure centre called Everyone Active in both elephant and castle and Surrey Quays. I started out as a receptionist. I loved interacting with customers and being that friendly welcoming face as people came in to carry out their daily activities.
I done this for 2 years then was moved over to surrey quays as a FOH manager. I manage the reception team here and enjoy working with a close team to provide the best customer service possible. I am also a Finance and Admin Manger for 5 of our Everyone Active Sites.
This includes taking on bookings, sending out invoices, chasing debt and dealing with payroll. I enjoy this aspect of my job as from originally being a receptionist you begin to know your customers very well. You know who has their regular bookings and getting to work with them on different basis is nice and as always, I enjoy a challenge and diving into something new to expand my knowledge.
As previously mentioned, I am also a Human resource counsellor for my colleagues at my current place of work. I offer one two one talking therapies and sometimes group sessions depending on whether the situation permits it. I provide a holistic approach to the the
Support Time and Resilience Worker - NELFT CAMHS Adolescent Safeguarding Team in Havering - Havering
(2021)
As a clinician I am completing mental health assessments that are outcome focused and evidence based, constantly assessing risk, and working therapeutically with the families and supporting the professional network. I am delivering direct work with short interventions with y/p and families with the oversight of a band 7 and clinical lead, focusing on engagement, early intervention, provision of emotional regulation strategies and assessment of low-medium emotional wellbeing and mental health concerns with a caseload of no more than 8-10.
GCSE - Clapton's Girls Academy (2008 - 2013)
BTEC Level 3 - Business - Clapton Girls Academy Sixth Form (2013 - 2015)
Level 3 Diploma - Personal Training - Focus Fitness UK (2016 - 2016)
Level 3 Diploma - Counselling - Association of Learning (2019 - 2019)
BCs Honours - Psychology and Counselling (2019)
Diploma - Social Care with Children and Families (2020-09 - 2020-09)
Diploma - Psychotherapy and Counselling (2020-09 - 2020-09)
Qualification - Psychological Wellbeing Practitioner (2020-11 - 2020-11)
Level 7 - Child Psychologist (2020-11 - 2020-11)
Qualification - Mental Health Support Worker (2020-11 - 2020-11)
Diploma - Health and Social Care for Health Care Managers (2020-11 - 2020-11)
Diploma - Psychodynamic Psychotherapy (2020-11 - 2020-11)
